Question

Perform a Work Flow Analysis for a drive-thru cashier and order taker at a McDonald's restaurant.This means you need a column describing the Raw Inputs/Equipment/Human Resources and one for Activity and one for Output. In other words, think about what raw inputs are needed, what equipment is needed, what knowledge a worker needs to take the drive-thru orders, relay them to the cooking lines, and handle cash/credit from customers when paying. Then, tasks are identified in the Activity section - and what the Output is. This is more than just a list of two items each.

Answer 1

Work Flow analysis of McDonald's for Drive thru and order taking at restaurant:

The work flow analysis of McDonald's drive thru can be explained as

1. Customer Drives up to the menu and speaker

2. Cashier greets customer and asks what customer wants

3.Customer decides if he/she wants food on menu, if no then leaves the drive through, if yes then order food

4.Cashier enters order into POS and announces total

5. In the POs Terminal- Info for order received and sends info to the kitchen

5.In the Kitchen, info received and displayed in kitchen

6.In the kitchen, Does kitchen have the raw materials?- notification goes to cashier and customer, If yes, further continue

7. In the kitchen prepares the order,

8. At the same time, Customer drives up to window and gives payment to cashier, Cashier receives payment. In case customer choose different payment options, Cashier accepts the payment and then puts payment into POS, Cashier gives changes to customer and customer receives changes & wait for food

9.In the kitchen packages the order

10.Kitchen sends order to cashier

11.Cashier receives order and gives order to customer.

12.Customer receives food.