Question

Case Study

Otto is 92 years of age. He lives in his own home with daily support from a community based aged care service to assist with personal care, housework, and shopping. He is gradually losing his hearing, but frequently misplaces his hearing aid; he is losing his eyesight and is unable to see objects clearly at a distance or to read the small print; he had a minor stroke last year which left him with a speech impediment, and when he went to renew his driver’s license this year he was not assessed as fit to drive. His nieces Jess and Melissa have been trying to persuade Otto to move into residential aged care. They are his closest relatives and are often called on to deal with minor emergencies and crises. Otto does not want to move and is refusing to cooperate with the ACAT assessment organized by Jess and Melissa. He is very angry and wants to prevent them from making decisions about his life. Jess and Melissa have contacted their state guardianship and administration authority to ask about having a guardian appointed to decide where Otto should live. He wants to continue to live in his own home and to die in his own home. Otto has approached an aged care advocacy service asking for support.

Question

1. What negotiation approach might be useful to help Otto and his nieces? (Approx. 75 words).

2. How could an advocate be useful in helping Otto to protect his rights? (Approx. 60 words that you can present in a bullet list if you wish).

3. Describe an example of how formal or informal mediation might be used to facilitate Otto’s rights. (Approx. 45 words).

Answer 1

1.NEGOTIATION APPROACH

Negotiation is a mrthod by which people settle differences .it is a process by which compromise or agreement is reached while avoiding argument and dispute. In any disagreement , individuals understandably aim to achieve th ebest outcome for their position

There are three key approaches to negotiations, haed ,soft and pprincipled negotiation.M any experts consider the third option- principled negotiation - to be best practice . the hard approach involves contendig by using extremely competitive bargaining.

Five distinct negotiation styles have emerged : competing ,collaborating , compromising ,accomodating and avoiding.negotiators often fall into one or more of these five styles whether they are trying to reach an agreement or resolve a conflict with multiple parties

there are two types of distributive negotiation and integrative negotiation

the integrative negotiation approach was used by Otto and her nieces. in this type parties cooperate to achieve maximize by integrating their interests . Both parties involved in negotiation process jointly look at the problem ,try tosearch for alternatives an dtry to evaluate them and reach a mutually acceptable decision or solution. win to win situation.

2.ANSWER  

Older people have rights.Many older people need the suport of an advocate to get services they need and have the rights respected .

the process of finding out about and accessing aged care services can be complicated and confusing. an advocate can help to understand the options and take the steps needed to get aged care services.ADACAS provides advocacy for people in the ACT living in aged care facilities and people who have in home aged care services.

the advocate help the Otto for

-providing with information an d advice about rights and responsibilities

- support to be invoved in decisions affecting lives

-assissting to resolve problems or complaints in relation to aged care services

- promote the rigts of older persons to aged care services providers and thw wider community.

- protect the safety and financial interests of elderrly

- help to to take informed decisions regarding goals

- help the older people to get the same universal rights as every one else. they are right to freedom from idscrimination.right to freedom from violence and right to socialsecurity.

3.ANSWER

Elder mediation

Mediation is an elder centered , multiparty,multiissue,multigeneration pocess . it is a volunntary and a confidential process.

there are five steps to a successful mediation.they are comprised ofthe introduction,statement of the problem ,information gathering , identification of the problems , bargaining adn finally statement .

The formal medaition proceess originates when one party files a request for a hearing or an order to show cause

Formal methods include mechanisms a which are officially constituted or organised , where as informal may include those which are not officially recognised and organised. the example of formalm mediation is when a couple is divorcing and they work with a neutral third party that helps them resolve divorce issues and divides up asseste and properties

informal mediation is dispute settlement procees run by a trained third party .during this mediation , each side presents its view of the issue and the mediator will work with each side in a caucus to attempt to work out a settlement exampollows informal mediationle .old man having health problem want to share his property f.