Question

 

You have been hired as an outside consultant for a large durable medical equipment and medical supply company. The company specializes in a wide range of medical supplies and equipment. Some of its most profitable offerings include hospital bed rental to private residents, wheelchairs, walkers, scooter and other mobility equipment. However, they have come to realize that competition is increasing and market share is getting tight. They note that most of their customers are new costumers and very few are repeat customers. They are concerned with customer loyalty. The medical supply company owner has asked you to train develop a plan to improve customer loyalty and train the staff.

Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a health care organization.

Answer 1

Answer:

Now a days the competetion is increasing and health care industry mainly in the medical and equipments supply companies .

-the need of the health care in our society increasing due to this the cost of the health care also increasing .

IN ABOVE given QUESTION - the medical supply company realized that all the customers are new customers and old customers are no approaching to company again ,and few are only repeated customers ,the company noted to improve the loyalty of customer.

as a out soursing consultant ,how could you improve the loyalty of customers and how can you train the staff:

• it is responsibility of you as outsorse consultant to improve thre loyalty of customer
• greet the customer when they coming to your company .
• explain about what the equipments are asking by the customers .
• offer the convenience to customers.
• maintain good communication with the customers to develop the trust on you and your supplies.
• most of the customers require choice in the equipment and they need branded and low cost equipment.
• Train your staff that customer loyalty is regarded as high priority ,based on that only staff should be helpful to customers .
• always keep in mind that the customer satisfaction much more important because if they satisfied with your supplies they will come again and again .
• the equipments also very accurate to use ,dont keep the cheap equipments in your company.
• reward your customers
• give great services
• thank your customers and keep in touch .