Informal communication exists in all organizations and is not under the manager’s direct control. What is...

Informal communication exists in all organizations and is not under the manager’s direct control. What is the difference between formal and informal communication? How does the grapevine operate? How can a manager effectively deal with a grapevine?

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Expert Solution

Difference between Formal and Informal Communication:

Formal communication is a verbal communication where the interchange of information takes place through a proper channel. It is also known as an official form of communication. It consumes more time. The information is transferred in a vertical or horizontal direction in a systemic way. It is a slow process and cost more.

Informal communication includes verbal or nonverbal communication where the information is exchanged in all directions. There is no proper channel of communication. It is also known as grapevine communication. It consumes less time and moves freely in all directions at low cost. It is very fast and improves personal relation.

Grapevine operates:

Grapevine is an informal communication found in all organizations. It flows in all direction such as vertically, horizontally, diagonally. It has no defined rules and regulations which improves a personal relationship. The information is transferred both internally and externally. there is an increased spread of opinions, gossips, and rumors as the information is informal. The information is transformed from one person to another person or from one person to many persons like a wheel. The transformation of information cannot reach the receiver completely or accurately.

Managing Grapevine communication:

Grapevine communication occurs without an authority or rules. The manager is the one who controls and manages grapevine communication.

The manager can open all type of communication and accept the negative thoughts.
The job design and role should be established in a better way to control the grapevine communication.
The organization policies, objectives, and goals should be informed well to the employees.
The managers should provide safety and security to the employees.
Provide accurate and detailed information to control rumors.
Avoid the formation of informal groups by placing effective workplace community.

Nightingale answered 1 year ago

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