Question

A provider overhears that receptionist say to a client. “Well , you know, we can take only so many welfare clients.” How can the client / patient now be put at ease?

Answer 1

Who is receptionist?

• Receptionist is the public face of advide service and in hospital area.
• she act as a multi face tasker to manage the client situation .
• effective receptionist should have the organizational skills,friendliness ,active listening skills,technology adaptability skills communication skills and memory .
• in the above question :
• if the client in situation of above given quesion ,,as a receptionist should have the capability to cope with the client situation ,,,
• the receptionist should follow some task to ease the feeling of client ,those are ,,
• meeting and greeting: making the client welcome ,allaying the fears and anxieties and find the most effective form of communication.
• provide the information regarding various medical services available in the hospital with out fail.
• assess the nature and urgency of clientneedand liasing with colleagues to arrange appointment .
• advice the client about other health facilities near to the hospital area.
• support the client to access self help materials such as patient care executives .
• explain the client clearly about the various health schemes( health insurance schemes ,ESI etc.) Avilable in the hospital .
• provide information regarding other facilities such as availability of rooms ,diet ,water supply and emergency health facilities etc.
• provide information regarding the policies of hospital ,and rights of the client in hospital and visitor too.