Question

Note that the question does not ask for the total make costs and the total buy costs but instead asks for the difference between the two.
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BKF.com provides banks access to sophisticated financial information and analysis via the web, enabling them to instantly evaluate both personal and commercial loan applications. To better focus on its client services, BKF.com is considering outsourcing some of its internal functions. Its controller, Jenny Lee, suggests starting with the company's internal email system. She recently attended a conference and learned that GTE and NBC outsource their email function to companies such as Google and Yahoo. Lee began her analysis by identifying the total costs related to last month's in-house email operation, when there were 3,760 employee mailboxes:

Variable Costs
Email license	$21,056
Virus protection license	5,264
Miscellaneous	11,280
Fixed Costs
Computer hardware	26,320
Total costs	$63,920

Lee analyzed the computer hardware costs further and determined that:

43% were allocated costs that will continue even if the email system is abandoned.

16% were non-personnel direct costs that will be avoided if the email system is abandoned.

41% were monthly salaries for two, equally paid interns who worked only on the email system.

Mail.com, a leading provider of internet messaging outsourcing services, has offered to host BKF.com's email function for $14.50 per mailbox. BKF.com will still need to pay for the virus protection software, and it will need one of the interns to maintain the virus protection and quarantine suspicious emails. Also, a company has agreed to pay BKF.com $3,500 a month to use the computer storage space that will become available if BKF.com outsources its email function.

Finally, Lee estimates that 4,000 mailboxes will be required per month next year.

REQUIRED

By how much will BKF.com's monthly profits change if they decide to outsource its email function to Mail.com instead of managing the service internally?   [Note: if the buy costs are less than the make costs, enter the difference as a positive number; if the make costs are less than the buy costs, enter the difference as a negative number.]

Incorrect.

Tries 3/8

Previous Tries

Answer 1

	Make	Buy	Increase (Decrease) in profits
Email license (4000 x $5.60)	22400	0	22400
Virus protection license (4000 x $1.40)	5600	5600	0
Miscellaneous (4000 x $3.00)	12000	0	12000
Computer hardware - Allocated costs (43% x $26320)	11317.60	11317.60	0
Computer hardware - Non-personnel direct costs (16% x $26320)	4211.20	0	4211.20
Computer hardware - Salaries (41% x $26320)	10791.20	5395.60	5395.60
Outsourcing costs (4000 x $14.50)	0	58000	-58000
Opportunity cost of computer storage space usage	3500	0	3500
Total Monthly Cost $	69820	80313.20	-10493.20

BKF.com's monthly profits will decrease by $10,493.20 if they decide to outsource its mail function to Mail.com instead of managing the service internally.

Workings:

Variable cost per employee mailbox	$
Email license ($21056/3760)	5.60
Virus protection license ($5264/3760)	1.40
Miscellaneous ($11280/3760)	3.00

Note: Amounts have not been rounded off in the absence of instructions regarding the same. Kindly round off if required.