Question

Group 3:

1. In at least 50 words, detail the common causes of conflict among nurses and their patients and families.
2. In at least 50 words, explain the five responses noted in the Nursing Today book recommended to resolve conflict.
3. What are the key behaviors recommended in the Nursing Today book for handling conflict with difficult people?
4. What techniques are recommended to deal with the ‘Sherman Tanks’ in the workplace?

Answer 1

Few of the common causes that trigger conflict situations among the Nurse -patient relationship are :

1Communication problems - it can be either patient nurse communication or nurse and bystanders which can cause any misunderstandings etc

2.Organizational irresponsibility - lack of organizational support

3.Dispute of roles - The nursing staffs on shift, incomplete handoverimg of duties on shift etc

4.Scarcity of resources - non availability of medicines or other medical aids, untimely reporting, unclear information transfer with the patient or their bystanders etc.

5. Lack of professional commitment

Methods to resolve conflict:

1. ‍Competing: overly assertive and preoccupied with “winning” the argument rather than coming to the best possible solution. ‍
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2. Obliging: the main conflict resolution strategy are people-pleasers and can be helpful when it moves the best solution forward, but it can also be dangerous because it may lead to a case where an individual withholds valid convictions or opinions just to “keep the peace.”‍
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3. Avoiding: choose to avoid the source of conflict or leave it alone altogether rather than confronting it
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4. Compromising: a compromising mentality aim to reach a solution that makes both sides at least partially happy.
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5. Collaborating: Nurses who choose collaboration as their conflict resolution strategy result with the solution which has aspects of everyone’s opinions and input, increasing group buy-in and general satisfaction with the final decision.