Question

CNA150 Foundations for Professional Practice 1 Print/Download this page Overview Assessment Task 3:

Task description This task will assess your knowledge and understanding of how professional and therapeutic communication relates to the provision of patient care. The written task requires you to discuss the following 3 topics:

Explain how therapeutic communication enables person-centred care;

Discuss the role of inter/intra-professional communication in the provision of clinical handover;

Critically reflect on the potential communication barriers that may affect safety and quality in healthcare.

Each question is worth equal marks and requires approximately 400 words

Task length 1200 words Links to unit’s intended learning outcomes 1, 2, 3, 4, 5

Assessment criteria

Demonstrates understanding of how therapeutic communication relates to person-centred care

Demonstrates understanding of the role of inter- and intra-professional communication in the provision of clinical handover

Critically reflects on communication barriers that may affect safety and quality in healthcare

Incorporates relevant literature and learning resources to justify observations

Presents a coherent paper demonstrating correct terminology, formatting, grammar and referencing (Harvard style)

Answer 1

There are a variety of therapeutic communication techniques nurses can incorporate into practice for patient Centred Care are-

Acceptence

It’s necessary to acknowledge what patients say and affirm that they’ve been heard. Acceptance can be simply by makinh eye contact and say “Yes, I understand.” Patients who feel their nurses are listening to them and taking them seriously are more likely to be receptive to care.

Giving Recognition
A compliment can sometimes be taken as condescending, especially when it concerns a routine task like making the bed. However, saying something like “I noticed you took all of your medications” draws attention to the action and encourages it without requiring a compliment.

Offering Self
Hospital stays can be lonely, stressful times; when nurses offer their time, it shows they value patients and that someone is willing to give them time and attention. Offering to stay for lunch, watch a TV show, or simply sit with patients for a while can help boost their mood.

​​​​​​Active Listening

By using nonverbal and verbal cues such as nodding and saying “I see,” nurses can encourage patients to continue talking. Active listening involves showing interest in what patients have to say, acknowledging that you’re listening and understanding, and engaging with them throughout the conversation.

Placing the Event in Time
Asking questions about when certain events occurred in relation to other events can help patients (and nurses) get a clearer sense of the whole picture. It forces patients to think about the sequence of events and may prompt them to remembering something.

Making Observations
Observations about the appearance,or behavior of patients can help draw attention to areas that might pose a problem for them. Observing that they look tired may prompt patients to explain why they haven’t been getting much sleep lately; making an observation that they haven’t been eating much may lead to the discovery of a new symptom.

The role of inter/intra-professional communication-

• Helps in Development of Personal Identity
• Act as Source of Enjoyment
• Helps in Development and Growth
• Improved Decision-Making and Problem Solving
• Improves Co-operaration and Co-ordination.
• Helps In Development of Muldisciplinary Team
• Helps To foster Trust and Co-operation.
• Development of positive Feelings
• Improving Socialisation

Communication barriers that may affect safety and quality in healthcare

• Physical Barriers. Physical barriers in the healthcare include mobility issues
• Perceptual Barriers. It can be hard to work out how to improve your communication skills.
• Emotional Barriers- Many Patients are Emotionally sick they tend to cry and get upset over very small issue so they are hard to handle and hide things from the Physicins
• Cultural Barriers- Many pateints with different cultural background wants to be treated by Physicians or Nurses belonging to same Cultural Background which is not possible all the times so it act as Barrier
• Language Barriers- Many-a-times the language patients doesn't match with the Healthcare worker so it becomes problematic for both the patient and staff on how to treat the patient as the Healthcare worker is not able to properly take History of the patients problems
• Gender Barriers. Many patients be it Men or Women want To get Interventions by the same gender of theirs as they shy and don't want to present their problems to another Gender Healthcare Worker
• Interpersonal Barriers- These are barriers in between the HealthCare worker and the patient due to some issue that they previously had in the past.