In: Operations Management
Suppose that you are responsible for running the Facebook page of a local company that you are working for. The following metrics summarize the account information for the past month:
Total number of likes on the posts = 150
Total number of comments on the posts = 100
Total number of shares of the posts = 20
Total number of posts you made = 10
Total number of followers of the page = 1000
Answer the next four questions based on the information provided
What is the amplification rate?
A. |
15 |
|
B. |
10 |
|
C. |
27% |
|
D. |
15% |
|
E. |
2 |
What is the applause rate?
A. |
15 |
|
B. |
10 |
|
C. |
2 |
|
D. |
27% |
|
E. |
15% |
What is the engagement rate?
A. |
10 |
|
B. |
2 |
|
C. |
15 |
|
D. |
15% |
|
E. |
27% |
What is the conversion rate?
A. |
2 |
|
B. |
15% |
|
C. |
10 |
|
D. |
15 |
|
E. |
27% |
Total number of likes on the posts = 150
Total number of comments on the posts = 100
Total number of shares of the posts = 20
Total number of posts you made = 10
Total number of followers of the page = 1000
a. Amplification rate is the number of shares per post
So amplificaiton rate = no of shares of the posts/no of posts = 20/10 = 2
So option E is the correct answer
b. Applause rate is ratio of no of likes to no of followers
So applause rate = 150/1000 = 0.15 = 15%
So option E is the correct answer
c. Engagement rate is ratio of engagement actions (likes, shares, comments) to no of followers
Total of likes, shares and comments = 150 + 100 + 20 = 270
So engagement rate = 270/1000 = 0.27 = 27%
Option E is the correct answer
d. Conversion rate is the no of visitors who after clicking on a link in your post take action on a page
As per this, there is no information given in the data about clicking and taking action.
So among the options, there is none that can be chosen
Alternatively, conversion rate can be looked at as ratio of people engaging on site to no of followers; something similar to engagement rate
So again, conversion rate = 27%
In which case option E is the correct answer