What key characteristics distinguish a professional from other
kinds of workers, and is an IT worker considered a
professional?
What factors are transforming the professional services
industry?
What relationships must an IT worker manage, and what key
ethical issues can arise in each?
▪ How do codes of ethics, professional organizations,
certification, and licensing affect the ethical behavior of IT
professionals?
▪ What is meant by compliance, and how does it help promote
the right behaviors and discourage undesirable ones?