Question

Problem Solving Techniques

1. UNDERSTANDING THE PROBLEM

2. DEVISING A PLAN

3. CARRYING OUT THE PLAN

4. LOOKING BACK

Looking at the four steps to a general problem solving approach. Write a summary of what each step entails.

Answer 1

Answer.

An organization, leader delineates a route to problem solving so that s/he can effectively direct others in the research and resolution of issues. In problem solving, there are four basic steps.

1. Defining the problem

Diagnosing the situation is essential so that the focus is on the problem, not just its symptoms. Techniques such as using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes, etc can be used to generate a step by step level of a problem and understand what needs to be done.

2. Generating a plan:

This involves brainstorming about the possible ways to reach the goal and solve the problem.

Reviewing and documenting the current process of work in terms of who does what, with what information, using what tools, the different forms of communication used with different organizations and individuals. The group decides on a set of norms or rules to be followed by the team members. Based on this, a new strategy is developed about the new tools to be used and deciding what should be done.

3. Implementing the Plan:

This stage involves executing the functions, roles and responsibilities by each individual member towards meeting the set targets. Team Leaders may be called upon to order the solution to be implemented by others. An effective approach is to involve others in the implementation as a way of minimizing resistance to subsequent changes.

4.looking back or Evaluation:

As the group has finished its task and comes closer to its set targets, the work is reviewed in terms of the effectiveness of a particular strategy, technology and / channel of communication in increasing group productivity. Feedback channels are often built into the implementation of the solution, to produce continuous monitoring and testing of actual events against expectations. This may be done by b6 the group leader or an external expert agency. Based on this, an alternative solution may be suggested if the group goals are not attained. Having a standard with which to compare the characteristics of the final solution allows the group to evaluate the different intended results offered by alternatives.