Question

In: Operations Management

Instructions: For each of the communication scenarios below, select the best type of matching report. 1....

Instructions: For each of the communication scenarios below, select the best type of matching report.

1. Ramone - Each Friday, the four members of the company’s training staff get together for a half hour to share thoughts and information regarding the past week. The training manager, Ramone, then reports the key points of the discussion in a brief email to his supervisor.

4. Alex - The company’s Board of Directors will soon hold its quarterly meeting to track the progress of the company, make decisions, and offer advice. Alex’s job is to record the content of these meetings and make them available to the shareholders.

7. Jasper - Jasper is a sales person for a financial services firm. His job is to call potential customers, discuss their current mortgages with them, and offer, if possible, a better deal from his firm. Each week he needs to report how many calls he made, how many he completed, what the current mortgage rates are of those he spoke with, and how many sales he made.

Answers:

-Routine operational reports

-Progress reports

-Short problem-solving reports

-Meeting minutes

-Formal reports

Solutions

Expert Solution

1. Ramone - Each Friday, the four members of the company’s training staff get together for a half hour to share thoughts and information regarding the past week. The training manager, Ramone, then reports the key points of the discussion in a brief email to his supervisor.

Answer= Routine operational report

Reason- As the members meet regularly to discuss the routine activities, so it will be useful to use the Routine operational report

4. Alex - The company’s Board of Directors will soon hold its quarterly meeting to track the progress of the company, make decisions, and offer advice. Alex’s job is to record the content of these meetings and make them available to the shareholders.

Answer= Meeting minutes

Reason= Meeting minutes are recorded to note down the important points of the meeting

7. Jasper - Jasper is a sales person for a financial services firm. His job is to call potential customers, discuss their current mortgages with them, and offer, if possible, a better deal from his firm. Each week he needs to report how many calls he made, how many he completed, what the current mortgage rates are of those he spoke with, and how many sales he made

Answer=Routine operational report

Reason= Routine operational reports are made on a regular basis as Jasper records he weekly activity so he will use Routine operational report

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keosha answered 5 months ago
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