Question

Fana is a nine-year-old girl from Ethiopia who presents to the clinic withneck pain and a low-grade fever. Fana is dressed in traditional garb, meaning only her face is exposed. Everything else is covered to includeher arms, and only her hands are visible.

Fana arrives at the clinic in the company of her uncle because Fana's parents are in Ethiopia. The uncle speaks a little bit of English. Fanadoes not speak any English. please question below

1) What are you going to do first in Fana's case to provide culturally competent care?

Answer 1

Cultural competency in health care is the ability to interact successfully with patients from various ethnic and/or cultural groups. In practice, this involves:

• Understanding and respecting each patient’s cultural identity;
• Effective cross‐cultural communication between the patient and the health care provider, including the availability of health‐related language resources such as translators and translated educational material;
• The ability of both the health care provider and the patient to access additional cultural support services when needed.
• Use self‐identification as an approach to collect, report, and evaluate data for individuals from diverse cultural and linguistic groups.
• Health care organizations must offer and provide language assistance services, including bilingual staff and interpreter services, at no cost to each patient/consumer with limited English proficiency. These services should be provided at all points of contact and in a timely manner during all hours of operation.
• Health care organizations must provide to patients/consumers in their preferred language both verbal offers and written notices informing them of their right to receive language assistance services.
• Provide simple visual aids and use gestures or physical prompts for patients with limited English proficiency or with limited health literacy.
• Use simple words to Fana as she is a 9 year old child.
• Arrange for a female staff and doctor as she might be more comfortable.