In: Operations Management
Think of an organization with which you are familiar. This may be somewhere you have worked. How is decision-making authority distributed in the organization? For example: Organizations may either be centralized, decentralized, or a combination of both when it comes to who makes the decisions.
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So basically, I am talking about an organisation with which I have worked for one year and its into providing services to all blue chip companies who have turnover more than 100+ crores. Moreover, decision making authority in the organisation is the combination of both centralised and decentralized when it comes to decision making. As it's known that centralised decision making refers to when the planning, authorisation and exclusive decision making is in the hand of top management and decentralisation means when the decision making and power of planning and authority is divided from top management to middle and lower level management.
In the organisation, the top management was into centralized decision making by taking decisions related to meeting the clients, fixing up the deals, planning according to the client's requirement and then executing the plans with different leaders. Decentralization of decision making was there when team leaders used to take the decision for their trainers such as planning the territories, teaching de new trainees to be independent, making sure that entire team is profitable at the end of the month with incentives, motivating them at points when the team feel low and setting the pace and being the example. With these both decision making management, the entire team is able to achieve the targets and goals and fulfills the clients requirement.