Question

A global chain coffee shops is closing 15 of its locations in six different countries, is expanding into two new countries with 8 locations. what might be the cultural, ethical, CSR and HR implications issues would they be likely to face?

Answer 1

Cultural implication issues can be-

1. Changes in the organizational hierarchy- like in some countries middle level and lower level management may or may not be allowed to speak up during meetings, in some countries juniors have no right to ask questions on seniors’ decisions or give advice to them.

2. Communication- it can include language differences and way of talking or conveying message. Issues can be of verbal communication as well as of non- verbal communication.

3. Interactions- how we have to interact when meet somebody (business clients and partners). Like in some countries kissing on cheeks , making eye contact, shaking hand firmly may be taken as offensive by clients or partners.

4. Etiquette in the workplace

Ethical implication issues can be-

1. Outsourcing- some countries may or may not think outsourcing as an ethical practice

2. Working standard for employees are different

3. Workplace diversity

4. Equal opportunity

5. Child labor

6. Supervisory oversight

7. Environment (working)

8. Bribery

9. Corruption

10. Trust and integrity

CSR implication issues can be-

1. Legal issues- some countries may find something or activity legal while other include it in corporate social responsibility

2. Ethical issue- every country have different definition of ethics

3. Economic issues- some countries take corruption lightly and some may not.

4. Philanthropic issues

5. Shareholders pressure

6. Shrinking government presence

Human Resource implication issues-

1. Recruitment issues- some country’s citizens do not have required skills

2. Retention issues

3. Productivity of employees issue

4. Training and compliance to employees

5. Discrimination and diversity at workplace

6. Healthy and safety regulations

7. Discipline at workplace

8. Outsourcing issues

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