How can healthcare become more consumer centric?

Expert Solution

Previously it was the healthcare and clinicians who held the whole responsibility for making decisions on how to treat the patient. But today due to the advances in healthcare system, on patient satisfaction and value, many patients are becoming active participants of their care. A consumer centered approach empowers the patients to work with the physician and know about their problems, diagnosis and treatment options and thus decide what they want.

Key points of consumer centric care are:

Experience: to cure the patient
Empathy: makes them feel that the physician cares
Efficient: work that will not lead to long waiting hours
Economy: ensures that they are fairy charged
Empowerment: gives options for them to choose

The following are the changes to be made by the healthcare industry to make it consumer centric.

Easy access to care and information.
Utilization of patient and family preferences.
Patient flow optimization.
Reducing waiting time
Better patient communication
Diversify patient education using technology
Clinical self reporting
Help patient to manage their costs

Nightingale answered 2 years ago

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