In: Nursing
How can healthcare become more consumer centric?
Previously it was the healthcare and clinicians who held the whole responsibility for making decisions on how to treat the patient. But today due to the advances in healthcare system, on patient satisfaction and value, many patients are becoming active participants of their care. A consumer centered approach empowers the patients to work with the physician and know about their problems, diagnosis and treatment options and thus decide what they want.
Key points of consumer centric care are:
The following are the changes to be made by the healthcare industry to make it consumer centric.