Question

1. Compare and contrast low and high context culture characteristics and explain how those characteristics affect the communication of those cultures.

2. Explain how instant messaging and texting are used in professional communication. Include a discussion of both the benefits and risks of those platforms.

3. Explain the steps for writing a direct claim (direct strategy). Do not just list the steps. Explain what the steps mean and how they are accomplished.

4. Explain the steps for writing a negative message (indirect strategy). Do not just list the steps. Explain what the steps mean and how they are accomplished.

Answer 1

Answer 1
Low context culture of those which communicate information in a direct and precise ways. The communication here relies mostly on words and not on the tone of voice and body language of the speaker Example of low context culture is USA. The characteristics of this culture affect the people living there for example in USA family gatherings are uncommon
High context culture is just the opposite of local context culture they are implicit and they rely on non verbal language. They rely on implicit messages and contextual situation and the speakers tone of voice to relay the information which is being communicated. Example of high context culture is Arabs. The preferred way of learning student in groups. The characteristic of of the members is the in size mole on the interpersonal relationship. Trust must be developed before business transaction can begin.
Answer 2
Instant messaging and text messaging always to communicate with colleagues and friend. However in professional communication the use of slangs are avoided benefits of instant messaging a there are free to use as much as a person wants the only requirements to have a proper internet connection. The risk of using these platforms are many a times the message can be hacked and can be used by other people. Although the risk is very low because the message are encrypted in a very strong way but still they exist.
Answer 3.
Steps for writing a direct claim are-
1. The first step is to identify yourself. In this step give details about who you are and then proceed with the next steps
2. Explain the situation in detail .Provide the exact numbers names and other details
3. Give the details of your rights such as the reference policies, contracts or any other law which is necessary
4. Make the demand of claim for which you have written the letter
5. Give a deadline if it is necessary.
6. The action for feedback is requested at last.
Answer 4
There four steps in an indirect method-
1. Buffer- the first step is to put any good news for the best possible right up. Also consider giving compliments, showing appreciation, writing statements which both agree upon, providing facts and understanding.
2. Apologize if necessary- if a serious error has occurred apologize as early as possible apologies can significantly help repair a relationship.
3. Give reasons- people want to know the reason for bad news. When they are product recalls, overtime schedule etc . When giving reason for this always use positive words and be sure to all the details.
4. Close pleasantly- Be polite and wish people good provide positive Outlook and incentives wherever possible avoid leaving a bad message.

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