Question

1. Henry is having a problem with the electrical system on his current laptop. The battery for the laptop will not charge. Henry took the AC adapter and battery from another laptop that is known to work, and put them in his current laptop, but still the battery will not charge.

What possible actions can Henry take to make his laptop usable? (Select all that apply.)

a) Henry can replace the battery again, as the second battery could also be bad.

  b) Henry can replace the laptop system board.

c) Henry can purchase a new laptop.

d) Henry can use the laptop only when it’s connected to the power using the AC adapter.

2. When you turn on your computer for the day, you notice lights and fans but no beeps and no video. The Num Lock light does not come on.

What might be the problem with your computer? (Select all that apply.)

a) Motherboard has failed.

b) Video is not working properly.

c) Processor has failed or is not seated properly.

d) Power supply is not working properly.

e) RAM is not working properly.

Answer 1

1st question:

The question presents a scenario where the laptop is not charging.
As the question specifies, working battery from another laptop is not working as well in his laptop. So most probably, the fault is in his laptop and he would have to get it fixed. In the time being, he can still use his laptop only when its connected to power using the AC adapter.
So the answer to your question would be option (b) and (d)

2nd question:

In this question, this kind of troubleshooting is hard in real life, as without beep codes, it is very hard to troubleshoot the problem in the PC. But one of the first things that might be faulty is the video. Secondly, since there are no beep codes, the issue could be related to power supply as well, even though the lights and fans are working. Also, this could be an issue with the processor as well since the num lock light does not come up. This most possibly isn't a motherboard issue or ram issue as they have specific beep codes in almost all BIOS versions but beep codes for faulty CPU and power supply are not available in every bios. So, the most suitable answer to your question are options (b), (c) and (d).