Question

Identify critical success factors for the system integration of the two practices discussed in the MMG mini-case that follows:

...

The Metropolitan Medical Group (MMG) merged with the Oak Grove Medical Group (OGMG). The Oak Grove Medical Group has four offices and owns the medical office building where their imaging and radiology lab and physical therapy and diagnostic laboratory centers are located. Although the size of staffs in both practices is about the same, OGMG has a very different financial structure. Not only are their receivables a lot higher, but the aging of their receivables is much older. This has caused them to miss payments to their vendors, resulting in a higher accounts payable balance. Further analysis revealed that some of the doctors from remote offices have referred patients for laboratory tests and to specialists outside the practice when these same tests or specialists are available internally at other offices. The room that houses the network servers is not climate controlled, secure, or backed up off-site.

Answer 1

The critical success factors rely on a commitment and capacity for reinvention and innovation. They include:

• Have in house facilities like equipments, diagnostic centres, speciality doctors, etc.
• Reinvent patient experience
• Develop a highly effective, productive and efficient, simplified revenue cycle.
• Optimize physician network with strong physician leadership, collaboration, diversity of specialization and alignment.
• Create a Mindset of well-being.
• Expand patient care beyond physician-centered and acute-hospital-located care delivery.
• Embedded innovation
• Establish a strong capability and capacity to leverage information technology
• Transformational leadership
• Cultivate responsibility and accountability

By integrating, The Metropolitan Medical Group (MMG) with the Oak Grove Medical Group (OGMG), there are few critical success factors that help to bring out a good outcome. This is because OGMG has more facilities than that of MMG. Some of them are as follows:

• Four offices
• Imaging and radiology lab
• Physical therapy
• Diagnostic laboratory centers
• Receives patients a lot higher than MMG

The factors that can be rectified are:

• Their financial structure
• The doctors can refer the patients to the internal offices that have the facilities that are needed instead of referring elsewhere.
• The network server rooms should be changed and it should be climate contolled, secured and all should be backed up off-site.