Question

1. Try to develop a model for individuals (patients) medicine buying behaviour. (Use a flow chart or step by step process) (Use bullet format max. one single page)

Answer 1

An individual may buy medicines in various sets of use cases. We can look at the step by step procedure for some of these below.

Use Case : Doctor Recommended

• Patient falls ill
• Patient consults doctor
• Doctor makes diagnosis and writes prescription
• Patient goes to nearest pharmacy/preferred pharmacy
• Patient shows the prescription to pharmacist
• Pharmacist checks stock and provides what is available
• Pharmacist recommeds substitute if stock not available
• Patient provides consent
• Pharmacist bills
• Patient Pays

Use Case : Patient buys from preexisting prescription

• Patient goes to nearest pharmacy/preferred pharmacy
• Patient shows the prescription to pharmacist
• Pharmacist checks stock and provides what is available
• Pharmacist recommeds substitute if stock not available
• Patient provides consent
• Pharmacist bills
• Patient Pays

Use Case : Patient buys OTC (Over the counter)

• Patient goes to nearest pharmacy/preferred pharmacy
• Patient mentions context and asks for options
• Pharmacist makes a recommendation
• Patient asks to see the medicine
• Pharmacist shows a smaple
• Patient examines and approves
• Pharmacist bills
• Patient Pays