Question

Write oral bad news.

Be sure to use the correct indirect strategy sequence for giving the bad news (do NOT begin the message with it). Pretend that you have actually walked into Bob's office to tell him face-to-face that you are not able to give him what he is asking for. Remember to use a neutral (buffered) opening like a compliment or appreciation (these work best). Then, move to your reason, but keep it separate from the bad news itself. The bad news comes next, followed quickly by a counterproposal if one seems possible. The ending is a future oriented closing.

The message might go something like this:

Good Morning, Bob. Thank you for letting me stop by today. You are doing an excellent job.... (or thank you for.....). I have been studying your proposal for laptops for employees to be able to work at home and working on the numbers... Our budget is.... right now...and our funds are committed to... leaving us with little room for extra purchases.... Unfortunately, the laptops fall into the extra purchases category, and we cannot fund them at this time. However, we believe that...I look forward to working more on this idea in the next few months so that all employees can...

Obviously, you would fill in your own material in the ... sections. You do not have to follow this model, but you must use the same indirect strategy for negative messages that it uses.

Answer 1

Ans: Good Morning, Bob. Thank you for letting me stop by today. You are doing an excellent job. Everyone is happy working under you. You are the best person to lead them. I would like to thank you for all the things you are doing to make sure that employees are given laptops. I have been studying your proposal for laptops for employees to be able to work at home but this is difficult to achieve in short term as we are short with our budget in current time and the funds which are currently available are being committed or used for other purposes like purchasing stationary, tables, chairs, resources, etc. after all this expenses we are left with very less funds from which we cannot purchase laptops. Unfortunately, the laptops fall into extra purchases category, and we cannot fund them at this time. However, we believe that in the next financial year we can make sufficient amount of profits and funds will be available. But if any problem or situation arise that funds will be used for solving that problem. I look forward to working more on this idea in the next few months so that employees can be given laptops which will increase the efficiency of employees and decrease there hand written work.