In: Operations Management
Throughout this course, you will complete assignments that lead up to a final project. The project, titled “Consultant to the Client Organization,” is based on a scenario presented below. It may be helpful to refer back to this scenario as you complete each assignment.
Consultant to the Client Organization
Fig Technologies is a global technology solutions firm with offices around the globe. Fig Technologies’ corporate headquarters is just outside Mobile, Alabama. Fig recently acquired several smaller firms in different regions to expand its products and service lines. Assimilating the processes, systems, and human capital has presented a significant challenge. The leadership has chosen to bring in an outside firm to address concerns. You are the consultant from that firm, The Solution Group.
In each of the assignments in this course, you will be given a scenario to address the concern that is presented. You will be expected to develop assessment, analysis, and research in order to support your proposed solution. Often, you will be asked to present the top three solutions for the concern and support your answer. Use of course materials (textbook and required readings) and external credible materials is strongly encouraged. The scenario is not intended to have a set answer but to develop critical thinking on what can often be very emotional and opinion-based topics. Consider carefully your position and how you will support the proposed solutions.
Grading will not require simply meeting format standards and word count. It will require substantive content, research, and critical thinking. Each assignment will be a section of a comprehensive report that will be submitted to the Fig Technologies Executive Leadership Council (ELC) in written form in Unit VII. The presentation will be made in Unit VIII. Consider as you work on each assignment how it will fit into the final report that will be sent to the ELC for review. The final report will include recommendations for continued improvement regarding managing diversity in the organization.
The project serves as an opportunity to stretch your thinking and your organizational skills whether you are a business or human resources major. Working in an organization or being contracted to an organization will require this type of thinking from you as to how you will handle diversity issues within an organization. The project and the course will allow you to build a solid foundation to build upon while also enriching your resource library on the topic for future business world opportunities.
Click here to download a copy of these instructions for the project scenario.
Fair Treatment of Ethnicities
The Executive Leadership Council (ELC) has authorized The Solution Group, (the company you work for) to assess assimilation of recent transfers into the workplace environment in the newly opened IT division of Fig Technologies in Tyler, Texas. The Tyler IT division was aligned with its counterparts in Qatar and Germany. In an effort to assimilate the newly formed virtual teams, a contingent from each of the three offices went to the other offices for a two-month immersion. The purpose of the short-term exchange was to learn culture, process, and systems. Some hostilities have been reported in all three offices by team members as to difficulties with the visiting team members. The ELC wants more information.
Your objective is to determine how to assess the assimilation progress of workers to different people and cultures. Is there acceptance? What are possible roadblocks and obstacles (e.g., language, common terminology, customs, and work ethics). As a consultant, how would you complete this assessment and report results?
Your assignment instructions are as follows:
1. Introduce the composition of the three 10-member teams in each of the sites. You do not need names, though you should develop an ethnically diverse team of locals and visitors from the other respective worksites and national cultures. Explore the differences in culture, perspective, and experience of your team. Include whether the work culture in these countries is individualistic or collective. This section should be 200 words, approximately half of a page.
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An assessment of the assimilation progress of workers to different people and cultures:
Fig Technology, a multinational business company, has workplaces around the world offering its products and lines of administration. A vital examination has been implemented to acclimate the processes, structures, and human resources. In Tyler, Texas, the newly opened IT division has late moves into the workplace and digestion planning has been undergone by the workforce. In Qatar and Germany the new division is associated with its partners. Each division has its own unique structured virtual groups of 10 people and with the end goal of integrating such virtual groups from the three workplaces, an unintended one from each of the three workplaces was sent to alternate workplaces for a two-month submersion with the aim of learning community, method and frameworks. In either case, in each of the three workplaces, colleagues have accounted for a few risks surrounding the problems with the meeting colleagues.
There are various detours and impediments that these groups will confront which causes antagonistic vibe among them in working environments. Such snags incorporate; dialect, religions, regular phrasing, traditions, hard working attitudes, nation and its kin's way of life, psychological procedures. For the laborers working in workplaces found internationally, the main source of threatening vibe is culture. In spite of the fact that digestion procedure is embraced by numerous associations with the goal that representatives can adjust or acclimate to the way of life of a gathering/nation/state, there still exist antagonistic vibe issues among laborers. Digestion prepare occurs by reaching and pleasing each other's way of life.
Presently, the procedure of deciphering the world and the things and individuals inside it starts with culture. The social measurements around which individuals see the world distinctively mix together to frame esteems to tackle the issues in life. Culture is not settled; it changes after some time as gathering individuals show kindred gathering individuals to adjust as required. Social distinction comes from any part of differing qualities. In this manner, it is essential to realize what a nation's way of life is; either individualistic or aggregate. To elucidate this, individuals from maverick culture cares for themselves and also their immediate family just and in collectivist society's kin have a place with bunches that deal with them in return for devotion. Independence has a tendency to characterize individuals in a culture as free and when is a working environment they have a tendency to be more worried about themselves though Collectivism has a tendency to characterize individuals in a culture as related and in working environments they keep an eye on me more worried about their work gatherings.
A short assessment tool to measure assimilation:
From the situation, Fig Technologies Executive Leadership Council (ELC) has approved The Solution Group, (the organization I work for) to survey osmosis of late moves into the working environment condition in the recently opened IT division in Tyler, Texas. Furthermore, an audit is required on why there are accounted for threats in every one of the three workplaces by colleagues about challenges with the meeting colleagues.
Presently, on the grounds that Fig Technologies have three divisions universally and where framed groups have been send to every office to learn culture, process and frameworks for two months, the principal assessment is to decide the way of life of each of these 3 nations. The U.S.A (where the recently opened IT division of Fig Technologies is in Tyler, Texas) is known to have an individualistic culture, Qatar a community culture and Germany an individualistic culture.
I will utilize a device called a Cultural Map to assess the way of life of every nation. The Culture Map will thoroughly analyze how differing societies over the world function at and achieve key business building pieces, for example, correspondence, put stock in, influence, basic leadership just to specify a couple. The social guide structure will likewise help assess this absorption advance by demonstrating the distinctions in how the workforce functions around the world, particularly in these three workplaces. This device involves eight scales, to be specific; [1] Communicating, [2] Evaluating, [3] Leading, [4] Deciding, [5] Trusting, [6] Disagreeing, [7] Scheduling, [8] Persuading.
The way of life and nations will be put on these scales as per how their activities are seen by others. By considering these scales, administrators of cross-fringe groups will comprehend whether conduct in the working environment is of social or individual nature, thus enabling them to deal with their groups in a more fitting, thoughtful and, at last, powerful way. In view of these eight scales with their relating questions, I will subsequently make a formal Follow-Up System. I will set up follow-up interviews by getting some information about their encounters so they comprehend that they can have any kind of effect thus I can increase significant input from the new contracts and existing individuals who can in any case observe over the corporate fence.
I will use meet as an instrument for calculating absorption for each of the 10 individuals who have a position with the groups made in view of the 3 workplaces within the 3 nations. In view of the accompanying inquiries obtained from the eight sizes of the social mapping system as described above, I will guide the meetings.
1. Do you lean toward unequivocal (low-setting; straightforward, longwinded and clear) or understood correspondence (high-setting; rich profound importance in associations)?
2. Do you favor an immediate negative criticism or a roundabout negative input?
3. In terms of driving, are individuals from the group egalitarians or do they incline toward pecking order?
4. Are choices made in agreement or produced using top-down?
5. Do you construct trust with respect to how well you know each other or how well you cooperate?
6. How do you handle differences; by showdown or shirking?
7. Do you see time as an outright direct point or think of it as an adaptable range?
8. Do you get a kick out of the chance to hear particular cases and cases or lean toward all encompassing itemized clarifications?
Assessment and results:
In any case, the threats among these three dynamic societies are because of social contrasts. This depends on the way that Fig Technologies have workplaces situated in three unique nations that have distinctive societies. I decided these outcomes subsequent to directing a social mapping for the three nations where Fig Technologies' workplaces are found and follow-up interviews on every part from the groups.
From the outcomes and to help address the worldwide social contrasts, I prescribe Fig Technologies to execute and authorize social competency preparing. Pioneers and representatives should be educated about the effect of social contrasts in the work environment and commercial center. Along these lines, taking in an alternate dialect, investing energy in a social setting not quite the same as one's own, facilitating a remote expat, going to a special festival or going to an ethnic eatery where social esteems are influencing everything, and genuinely making inquiries about propensities, states of mind and convictions, would all be able to add to expanding one's social knowledge.
In conclusion, there are various statistic information and societies that make up the association. Such incorporate; age, ethnicity, sex, wage, living arrangement, nearness of youngsters, training level, dialect talked just to specify a couple. It is from these statistic information that normal for test of the populace is determined. Statistic information is additionally key in social affair a clearer comprehension of who makes up the United States of America and how their ways of life have changed and advanced throughout the years.
Three approaches for improving assimilation onsite:
Furthermore, there are various methodologies for enhancing osmosis on location.
1. Using measurements to survey digestion advance; one will never know how viable the absorption procedure is without trying. In this manner, having an institutionalized measurements framework set up will enable one to evaluate a person's advance, and in addition analyze the procedure itself on the off chance that it should be altered.
2. Facilitating presentations; presentations are huge inside work environment. It associates new contracts with powerful workers inside the organization. It likewise encourages the preparation procedure where workers get collaboration and realize what is anticipated from them without being given any formal preparing.
3. Making the procedure intelligent; this will keep another contract drawn in amid their digestion procedure. It is critical for representatives communicate with different mentors and additionally make inquiries for elucidation or thought extension so they can leave their absorption procedure with a full comprehension of what will be anticipated from them.