Question

Trust-based relationships Instructions: answer the questions below based on your perspective from Part Two. 1. What is the status of my relationships with key project team members and customers? List one key project team member and one customer (internal or external customer) and discuss the nature and state of the relationships. 2. Which relationships cause me the most pain (friction, confrontation, dishonesty, etc.)? List the relationships and pain points. 3. Which specific actions can I take to turn the troubled relationships into positive, healthy relationships?

Answer 1

1. What is the status of my relationships with key project team members and customers? List one key project team member and one customer (internal or external customer) and discuss the nature and state of the relationships.

Trustworthy: People should know and recognize an individual for his/her trustworthiness. Be it any job function in an organization could be dealing or communicating with internal or external stake-holders building trust is a key factor of success and prosperity!

In a real-life scenario: While coordination for a large IT project, I encountered a situation where the Business analyst was unable to translate the exact clients' needs to the development team. And this leads to an outcome that was not matching the client's expectations. Because of this incident, the client lost trust in the working team. When you do not understand something, its better to ask repeatedly and clarify, rather than pretending to know everything and wasting everyone's time by delivering a wrong output. Later, a technically experienced personal took over the role of business analyst and accomplished the goals set by the client. This made us regain the client's trust.

2. Which relationships cause me the most pain (friction, confrontation, dishonesty, etc.)? List the relationships and pain points.

Dishonesty: Being genuine to the job, role, project, communication, peers, management and everywhere is extremely important than any other relationship. Other ones such as friction or confrontation do happen when a set of professionals are working together and it is a good sign as many heads debate and argue to get the best possible outcome.

3. Which specific actions can I take to turn the troubled relationships into positive, healthy relationships?

Re-building trust will lead to a positive relationship. This can be done by talking to people with whom there has been a troubled relationship. By accepting the mistake and reassuring that he/she can expect the best possible response and service, we can win back the trust. Getting the exact solution to the problem one faces will definitely help to rebuild healthy relationship. And this is applicable to both internal and external stakeholders.

Hence, build trust that will build a relationship, and always stay honest.