Question

1.Your employer has approached you to assume a supervisory role. While you feel flattered, you are also concerned about your ability to carry out the role successfully. What type of training or development might you want to help you succeed?

2. You have recently joined an organization as an administrative assistant. The company places a high value on the use of Web 2.0 technology. Specifically, describe the type of training you ought to have and the development that could be provided in order to meet the company’s expectations on its use of communication technologies.


3. You have been asked to assist in developing an e-learning orientation program. Debate the advantages and limitations of using e-learning for “on boarding” new employees. How would you ensure the effective design, implementation, and transfer of learning?

4. You work in an organization that focuses on wine sales and marketing. Recently, there have been a number of complaints about a particular customer service representative in terms of accuracy of wine knowledge shared with customers and timeliness of work orders. Complete the four steps in the systems approach to training and development. Specifically, consider these questions: (1) How will you determine whether training is the answer? (2) What is a possible learning or training objective you could identify? (3) What methods would you use to implement training? (4) How would you evaluate if the training was effective?

Answer 1

Ans. 1 A supervisor should be good at communication and moreover he should be quite attentive towards conflict solutions. Most importantly supervisor should stand tall during hard situations, like a true leader. He should be good at problem solving and critical thinking must also be present in him and he should be good at time management and able to work under different circumstances. He should know how to be disciplined and effective towards there work.

Ans.2 if someone wants to present themselves as an effective Administrative assistant in this era especially in this technical era then one must be aware to use his own potential and training when he had gone through over the years in technical field one should concentrate on use of different software's like ms word and excel and proper use other content creation sites if you are well aware about this then it will be easy to get away with your work in this era.

Ans. 3 E-learning is one of the best solution in this covid era as its advantages and limitations are mentioned below-:

E learning can be used from anywhere in the world with better connectivity of internet but physical presence is not possible.

1. E learning can be used at any time but in physical presence you had to be present at the spot. E learning may not be that effective because classroom concentration is not possible. Ans.4 I would like to use following techniques to solve these issues firstly we should give our employees proper knowledge about the product and learn better about the product and after that i would make them aware how to deal with the customer and give them convincing knowledge about the product. In this way the training which was given about the product to our employees will be beneficial for them. The ultimately consumer satisfaction will be our ultimate goal and priority.