Question

Fountain View Hospice is an inpatient hospice that has an EHR. Because of a hurricane, the town, including the hospice, was flooded. Patients had to be evacuated, and the data center was underwater. The hospice backs up its files daily, and the files are stored at a vendor site across town. The vendor’s office was unaffected by the flood, so the backup files are safe. The vendor does not have the EHR application. The floodwaters have receded, and the building is undergoing renovations. The vendor has stated that there is no way to recreate their application and so full implementation of the EHR will be necessary and could take a year or more. In the meantime, the hospice will have to operate using paper health records. The hospice will have to pay to select and implement the new information system as well as manage the paper health record.

1. What else could the hospice have done to prevent having to completely reimplement the EHR?

2. Are there other issues that could have been addressed to help prevent this?

Answer 1

1, There will be issues and barriers while completely implementing EHR system in hospice or homehealth agencies. Technology software solution solves the problem and make the data entry process smoothly. IT Vendor support for the update software compliant solves the problem timely. and learning process and how to change data from paper work to new EHR system can ease the process.
2, Address the policies, procedures, and issues during implementation. analyze the daily work and identify the obstacles to workflow issues. IT professionals, staff, clinicians training helps workflow efficiently and implement the process successfully. Improve staff knowledge for this use of the new EHR systems, sharing process and make leaders for this workflow process. Train the staffs for new EHR help support compliance. talk with vendors for a positive impact on patient care and productivity when processing new EHR system. Get customer support in software solutions, ensure learning opportunities to ensure the transition process.