Question

QUE//i) What is the difference among policy, standard and procedures .

ii ) Define policy and its role in an organization and the types / categories of policies .

iii)What are the element of a good policy.

Answer 1

Ans1 Difference among policy, standard and procedure-

Policy	Standard	Procedure
It is a formal statement produced and supported by top level management of the company. It is driven by objectives, a business have and convey the amount of risk that top level management is willing to take. Easily acceptable by employees. They can be change when change is needed.	It is mandatory actions that give support and strength to policies. It is time consuming process. Used to indicate expected user behavior.	It is detailed step by step instructions to achieve organizational goals. They are intended for internal management. Easy to understand by employees. Examples of procedures are performing a system backup and setting new user account.

Ans2 Policies are used to provide framework and structure for an organization. It is a way for management to communicate behavioral expectations with employees. It is easily acceptable by employees.

Role of policy in an organization-

1. Provide general guidelines about the organization’s goals.

2. Provide mechanism to control the behavior of the employees at organization

3. Provide guidance about how to achieve organization’s objective.

Categories of policies-

1. On the basis of source-

(a) Originated policy- policy which originates from top level management.

(b) Externally imposed policy

(c) Appealed policy

(d) Implied policy

2. On the basis of different levels-

(a) Basic policy

(b) General policy- affect middle level management

(c) Department policy- applicable to lower level management

3. On the basis of managerial functions-

(a) Planning policy

(b) Organization policy

(c) Motivation and control policy

4. On the basis of Dissemination-

(a) Explicit policy- written

(b) Implicit policy- oral

5. On the basis of function-

(a) marketing policy

(b) production policy

(c) finance policy

(d) personnel policy

Ans3 Elements of good policy are as follows-

1. Easy to understand

2. Clearly define the objectives of business

3. Being adaptable

4. Accessible

5. Transparency

6. Consistency