Question

Please answer in 250-350 words please.

What is a PMS? What are the key features PMS should have to operate the hotel more effectively and efficiently? What other systems should PMS be seamlessly connected for better communication and management from the operators’ perspectives?

Answer 1

PMS stands for Property Management system. This system is used by hotels to manage their day-to-day activities like reservation management, inventory management, payment processing, check-in-in and check-out processes, customer profile management, etc.

The key features of PMS required for hotels to operate more effectively and efficiently are as follows:

Reservation and Booking management- The system should have the facility to make customer reservations and bookings.

Bill creation and payment processing- The system should be able to generate bills and process customer and vendor payments.

Customer data management- The system should be able to store customer data and utilize it for promotions, offers, etc.

Housekeeping management - The system should be able to manage details of housekeeping like the status of room cleaning, assignment of housekeeping staff, etc.

Inventory management- The system should have the facility of saving and updating inventory related data.

Channel management- The system should facilitate reservations and bookings through the hotel websites, third-party websites, travel agents, etc.

The other systems that PMS should be seamlessly connected for better communication and management from the operator's perspective are as follows:

Hotel's Point of Sale service- This would help to smoothly align customer transactions

Hotel door locks, room key systems, and ID scanners- This would help to have better control over hotel room usage.

Restaurant and Banquet halls- Restaurants and banquet halls, if present in the hotel should be connected with the PMS so that the customer, as well as the hotel's processes, are streamlined efficiently.

Room service, mini bar, etc- This would help to smoothly align all customer transactions into one

Third-party websites related to the Hotel industry- External websites like rating websites where customers generally look for hotel reviews should be connected with the PMS.