Question

(1) create an organization chart for a business relating to a hair salon on what the business will be like either 3,4, or 5 years from now. show how the business will be organized at that period

(2) specify how many and what types of specific people will be in your organization's “Span of control”.

(3) Explain whether and how so “Flat” or “tall” will best describe your organization?

(4) show us which of the following are primary, secondary and tertiary in organizing your business (1) functional (2) departmental (3) divisional and or (5) geographical.

Answer 1

1. Organisation chart is as below.

Salon owner/ Manager: Roles and responsibilities: Head of the Salon. Manage day to day promotional activities and training to the employees to treat the customer. Manage the inventory of the store and sales of its products related to Hair, Nail, and Legs. This ensures more products to be introduced into the market and encourage new products also. And ensure cleanliness across the floor which includes the utilities and instruments and attendance of the employees. Handle employee issues and tactfully answering them to avoid further aggravation. Ensure the payment to be employees on time and other bills on time to avoid further notice from the concerned dept. This role can be later given to another level once the Salon turns profitable. Maintain the trackrecord of the functions for finance, operation and inventory.

Salon hairstylist/ Technician- 3 nos. Hairstylists, nail technicians, color specialists, estheticians, trichologists and makeup artists commonly work as peers within a salon. It would be better to employ one specialist and 2 hair specialists depending upon on the initial phase. Later the number can be increased as per the profitability.

Receptionist: He/She takes down an appointment from the customers and ensure to avoid the waiting period for the customers. Responsible for introducing the new offers and products and their qualities. Treat customers with delightful music and some drinks if needed. Arrange the magazine / newspaper.

Attender: Maintain cleanliness of the store and help the technicians on their work. Arrange the inventory in the store and purchasing activities.

2. It is always recommended to have an optimal span of control. With respect to the mode of operation, the organization structure should be Flatly organized. once the company flourishes across the state or country.

This will eventually drive the below:

• Encourages delegation. Managers must better delegate to handle larger numbers of subordinates, and grant opportunities for subordinates to take on responsibilities.
• Agile. Improves communication speed and quality.
• Reduces costs. More cost-effective because of fewer levels, thus requiring fewer managers.
• It helps prevent the workforce from disengaging by focusing on empowerment, autonomy, and self-direction.

This way the company can be divided into territories and each territory can be brought under one zone like South, north, east and west. There should be delivery heads for each zone and under them will be the employees as stated in the organizational chart. That way each manager of different units is individually reporting to the zone head through an ERP system to ensure seamless operation.

This explains the question 3 as well.

4.

Functional:

Primary Functions are as follows.

• To properly arrange the organization chart as discussed without an additional workforce to avoid expenses. This controls the quality and uniformity of their performance.
• Well experienced professionals to monitor the zone and the salon units.

Tertiary functions are as follows:

• Maintain the same floor disciple across all the units.

Secondary functions are as follows:

• Grooming of the employees to manage the customers.

Departmental

Primary

• Hiring well-experienced technicians and mentoring new employees to generate a more sustainable workforce.
• Training for the technicians to ensure the quality of work is maintained.
• Proper tools and machines to be installed for seamless operation.
• Sourcing and Procurement of good cosmetics and products.

Tertiary:

• Each unit needs to be well lit and properly arranged to attract good customers.

Secondary

• Proper training of employees.

Divisional

Primary

• Each division contains all the necessary resources and functions within it to support that product line or geography (for example, its own finance, IT, and marketing departments).
• Good pricing of its services and products to attract both middle and upper class.
• Product departmentalization: Each entity to be separately placed for easy access.

Tertiary

• Communication between employees should be transparent and well disciplined.

Geographical:

Primary:

• Good location to be identified with maximum space for seating of 5-6 customers at a time.
• Parking facilities for the customers

Tertiary

• Good surroundings to ensure pleasant feeling to the customer.

Secondary

• Candidates from the surroundings to be placed in the office for much advertisement possibility.