Question

In: Operations Management

What is the social dilemma for the service industry during a pandemic (Hair and Nail salons,...

What is the social dilemma for the service industry during a pandemic (Hair and Nail salons, Personal training, massage therapy)? replay to these two people , did you agree with them or not

this is a discussion question write your opinion.

1. For Employees

Probably the biggest social dilemma for service industry employees is just; do we keep serving the public even though it might be bad for everyone involved? This type of industry revolves around employees doing things for customers that involves touching them or being close to them; you can't really give a massage without touching them, getting your nails done involves being very close to another individual, etc.. Unfortunately, this pandemic is commonly spread through people touching each other, and being close together, and every news article and medical professional has spoken about the need and importance of social distancing.  So for workers in this industry the dilemma becomes, do I keep providing services because it is my job and how I get my paycheck, or do I stop providing services and lose revenue but I may be better able to protect myself and others? Many from the service industry are struggling to find the right answer, and many places have shut down, or suspended services for the time being. Unfortunately, if this pandemic continues in the long term, this will not be a solution and many places may have to shut their doors.

2. Customer/Consumer

Don't forget about the consumers. I typically get my hair cut this time of year. I personally want my hairstylist to be available. But I have to remember that:

1) There are lots of other people who normally get their hair cut, who haven't because she's closed so she may not be available for awhile after she is officially back open

2) My stylist has children and wants to protect them, plus her kids are home from school so she may not be able to leave them home alone

3) She will most likely have to sanitize everything in-between customers which adds time and might cause her to raise her prices. which could make me consider going to someone cheaper as I consider my expectations

As a consumer, I still have my expectations. (You really don't want me to cut my own hair) So I fight with myself about the fact COVID-19 isn't the plague but it also isn't the common cold. Being patient and letting my hair grow a little longer won't be the end of me.

This will end up being a time of going without creature comforts for awhile.

Solutions

Expert Solution

Q. What is the social dilemma for the service industry during a pandemic (Hair and Nail salons, Personal training, massage therapy)?

Ans. Well according to me our generation for the first time is seeing a pandemic of this stature that it has brought all the countries in the world, without any exception to their knees irrespective of how developed they are or not. The entire world approximately 8 billion people are in a lockdown with global economies coming to a standstill and looking towards a huge recession. During these testing times, the only services that should be available are the essential services that are critical for the basic necessities of mankind. And according to me Hair and Nail salons, Personal training, massage therapy are not essential services. Not getting hair and nail done, not getting a message or not doing personal training is not the end of the world for any of us. With the rate at which COVID-19 is spreading and with the lack of medical technology to find a cure for it, it's really important for us, for the service providers of nonessential services, for the consumers to practice social distancing. In the history of mankind, we have gone through some tough time and we have always bounced back stronger and more resilient. We will overcome this also and then its just a question of time and things will fall back in its place. To add on to this I am sure government is taking a lot of measures to ensure that people are affected as less as possible from this. Together we will be able to over come this.


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