In: Operations Management
Suppose that you are a salesperson for one of the products or services listed below.
Personal computers
Carpet
Financial planning
Clothing
Moving services
Life insurance
As a salesperson for your chosen product or service, suppose that you are about to talk to a prospect who has given you no indication of her needs relative to the product or service. Your task is to come up with questions that will tell you the customer's needs. To do so, you are expected to perform each of these steps: Form the specific questions that you would ask to find your prospect's needs. Identify the type of each question (information-gathering, probing, confirmation, summary-confirmation). Explain why you chose these questions and how you think they would help you establish buying motive and ultimately make the sale. You are asked to think critically and to form your own opinions as you answer these discussion questions. However, you should support your views with references to your course readings and viewing as appropriate. Please be sure to cite all such references in your discussion.
As a salesperson of clothing
Now as a salesperson of clothing, one must have a deep knowledge of clothes, the best brand & what is in trend, etc. Thus talking to a prospect we must ask such questions which develops an interest in other people to buy a product
THE QUESTION ONE MUST ASK CUSTOMER
These interrogations would bring an interest in the other person to buy and would tell us whether they want to buy or not.
Why these questions would help in making a sale?
Since I read a lot about such stuff(being a fashion blogger), these are my thoughts which a salesperson must ask. There is no such reference it's my practical thinking of how should we interact with the other person.