Question

In: Operations Management

Suppose that you are a salesperson for one of the products or services listed below. Personal...

Suppose that you are a salesperson for one of the products or services listed below.

Personal computers

Carpet

Financial planning

Clothing

Moving services

Life insurance

As a salesperson for your chosen product or service, suppose that you are about to talk to a prospect who has given you no indication of her needs relative to the product or service. Your task is to come up with questions that will tell you the customer's needs. To do so, you are expected to perform each of these steps: Form the specific questions that you would ask to find your prospect's needs. Identify the type of each question (information-gathering, probing, confirmation, summary-confirmation). Explain why you chose these questions and how you think they would help you establish buying motive and ultimately make the sale. You are asked to think critically and to form your own opinions as you answer these discussion questions. However, you should support your views with references to your course readings and viewing as appropriate. Please be sure to cite all such references in your discussion.

Solutions

Expert Solution

As a salesperson of clothing

Now as a salesperson of clothing, one must have a deep knowledge of clothes, the best brand & what is in trend, etc. Thus talking to a prospect we must ask such questions which develops an interest in other people to buy a product

THE QUESTION ONE MUST ASK CUSTOMER

  1. What kind of clothes do you like?
  2. Comfortable clothing?
  3. Does winter wear or summer wear would you purchase?
  4. Are you interested in buying trending clothes?
  5. Would you love to buy skirts, jeggings, shrugs which have striped prints?
  6. Are you really interested in buying a skirt?

These interrogations would bring an interest in the other person to buy and would tell us whether they want to buy or not.

Why these questions would help in making a sale?

  • What kind of clothes do you like: It's really important to know what type of clothes other people generally like to wear. It may be their answer that they like traditional or western. It depends on the tastes & preferences of a person. This question is really important to be asked.
  • Comfortable clothing: If the other person likes easy-breezy clothes that person would never go for tight fitted clothes. Thus the type of clothes one wants to buy we must know and ask them this question.
  • Do winter wear or summer wear would you purchase: Sometimes people buy clothes according to the weather, and due to sales sometimes people buy clothes at cheaper prices in summers for winters and vice versa. Thus this question could also be asked.
  • Are you interested in buying trending clothes: Sometimes many people are very much into fashion, they want to be up to date, so this question is quite nice to be asked to consumers.
  • Would you love to buy skirts, jeggings, shrugs which have striped prints: If you have a good stock of particular things you can interact like this, it may happen they have an interest in buying those products.
  • Are you really interested in buying a skirt: If they really say to buy what you have in stock, you must confirm from them whether they really want to buy or not.

Since I read a lot about such stuff(being a fashion blogger), these are my thoughts which a salesperson must ask. There is no such reference it's my practical thinking of how should we interact with the other person.


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