Question

In: Operations Management

A supervisor gathers his team and discusses the need to change the way schedules are made...

A supervisor gathers his team and discusses the need to change the way schedules are made because not all shifts are adequately being covered.  He lets them know that he will be making the final decision, but really wants to hear how the scheduling is going for them and any ideas they have to make sure all shifts are covered.  

Discuss the above in terms of fair process.  Did he follow any part of fair process?  What does he have to do next if he wants to follow fair process and be effective in his management of the employees?  

Solutions

Expert Solution

Fir process is exercised in the strategy formulation phase, people in trust that a level playing field exists, inspiring voluntary cooperation during the execution phase. A fair process is a decision-maker approach that gives those who will be the most impacted by a decision the opportunity to help shape it.

The fair process is summarized by the following key phases-

1)Engage-Engage the team members from the start of the decision-making process. Try to involve each and every employee.

2)Explore-Have an open mind discussion and try to explore various new ideas to come up with a final decision.

3)Execute-the decision making should be a possible discipline.

4)Evaluate-Evaluate the outcome and identify the learning key learning.

In the above case, the manager is at the first stage and he involves the whole team and he wanted to know that current scheduling is working for the employee or not?

To effective in a fair process, he should go with the advice of team members, should be very open with the decision he will make for the specific topic. He should explore more other options and opinions so that he can come up with the best decisions and will give a positive impact on the team members.

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