Question

Projects are characterised by typical constraints. Analyse these constraints as they apply to the case study (20) marks

Answer 1

CASE STUDY :  Fast-Track PMO Implementation Rescues Troubled Projects and Improves Customer Satisfaction In six months, a fully-functional PMO was implemented including Project Portfolio Management tools. The resulting visibility into projects allowed the client to recover 100% of the troubled projects in a portfolio valued at approximately $13M, while improving project manager morale as well as project performance and customer satisfaction. Company One of the largest privately-held staffing companies in the United States, the client’s team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. Challenge While the client’s core business growth is phenomenal, they are also diversifying into new industries, such as health care. This growth puts tremendous strain on IT resources supporting the growing list of projects, from business-critical IT infrastructure to meet the ever-increasing demands of business growth. System enhancements are underway to standardize business practices across newly acquired business units. The CIO’s vision for the future of IT includes improved performance in delivering projects, while maintaining costs and holding staffing levels to the absolute minimum. Implementing a PMO seemed a logical approach to achieving this vision. Solution After an unsuccessful first attempt at implementing a PMO, the Company then turned to PM Solutions’ expertise in PMO implementation for very diverse clients over a wide range of industries. PM Solutions utilized a PMO Implementation Model developed over many years of experience. After conducting an assessment of existing levels of project management maturity and competency, the PM Solutions team converted their findings into actionable tasks grouped by actions to be taken in the short term for immediate gains, along with mid-term and long-term tasks. They customized a project management methodology for the client’s business climate that comprised traditional project management, agile project management and the touch points between project management and SDLC (Software Development Life Cycle) methodologies. Culture change was sparked through the establishment of PM Workgroups and other professional training, performing project reviews and project health checks, addressing the need for a project governance structure, and implementing systems for improving project portfolio management and resource management/planning. Finally, metrics were introduced so that resulting gains in project performance and productivity due to the PMO implementation could be tracked. Results Within six months, PM Solutions delivered a PMO with industry standard functions, including a project management process methodology, resource management, and programs for project management training, coaching and mentoring. In addition, PM Solutions assisted the Company with the software selection process for a project portfolio management tool to address portfolio and resource management. The resulting visibility into projects allowed the client to identify those projects in need of corrective action and immediately implement project recovery strategies. All projects flagged as “red” by the new project status reporting system, valued at more than $13 million, were recovered. These successes significantly improved project manager morale as well as project performance and customer satisfaction. Because of these results, the Company also added a PM Solutions Program Manager to one of the more troubled IT projects. The project was experiencing severe scope creep, was not adhering to the project schedule, and was in danger of going over budget. Within four weeks, the PM Solutions Program Manager, working closely with the client’s project managers, was able to turn the project around, meeting project deliverable dates while keeping the project within budget. PM Solutions continues to partner with the Company to support the successful execution of this multi-year project.

EXPLANATION :

the main constraints are as below

The company was having a problem with a portfolio valued at approximately $13M,

There were approximately 8,000 internal employees and 90,000 contract employees working with customers around the world

The company was having a lot of diversification in various industries

The company also acquired some business units.

Please upvote my answer. Even case study is not given by you, i explained case study and solution of constraints. Thank you so much.