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In: Operations Management

Question text Intercultural communication may come naturally for Lance, an American student who is studying abroad...

Question text

Intercultural communication may come naturally for Lance, an American student who is studying abroad in Israel. Communicating for Abe, a student from Portugal may be a bit more difficult. Abe's culture doesn't like to discuss personal events so when Lance sees that Abe is quiet he isn't exactly sure why.
Lance's professor assigned a project on the cacao industry in Africa, Serefina and Fallon were assigned to Lance's group. Without any knowledge of African culture, Lance was anxious about completing the assignment. He thought that he knew enough to write out his paper. Ella, Lance's friend recently came back from Africa on a service mission trip. In a conversation, she told Lance that he may view and mentioned that she watched this 'YouTube video on Child Labor: The Dark Side of Chocolate'. Lance took Ella up on her offer to watch the video and was surprised by what he learned. This is an example of:

Select one:

a. Letting go of ethnocentric beliefs

b. Interviewing individuals on culture

c. Educating yourself on intercultural communication

d. All of the above

Question text

Intercultural communication may come naturally for Lance, an American student who is studying abroad in Israel. Communicating for Abe, a student from Portugal may be a bit more difficult. Abe's culture doesn't like to discuss personal events so when Lance sees that Abe is quiet he isn't exactly sure why.
Serefina couldn't understand how watching a video on the cacao industry could assist with their project and chose not to watch it. Could there have been other reasons that Serefina did not view the video? Choose all that apply.

Select one:

a. Serefina felt that Ella, Lance's friend, was a missionary and she was not studying in a sophisticated college like theirs. Her recommendation could not be taken seriously.

b. Serefina's family lived in a rural part of Israel and did not have access to high-speed internet

c. All of the above

Question text

Intercultural communication may come naturally for Lance, an American student who is studying abroad in Israel. Communicating for Abe, a student from Portugal may be a bit more difficult. Abe's culture doesn't like to discuss personal events so when Lance sees that Abe is quiet he isn't exactly sure why.
Fallon was excited to learn more about African culture and the cacao industry. An avid M&M eater, she was shocked to learn how many child laborers there were in Africa, some as young as 7 years old were observed in the video with a machete cutting the pods off the cacao tree. Fallon was so disgusted that she never ate a piece of commercial chocolate again, only free-trade consumption moving forward. Fallon became so involved in ending child labor that she verbally assaulted her classmates when she observed them eating Nestle, Cadbury, and Mars candy in class. What could account for Fallon's behavior? Choose all that apply.

Select one:

a. Ethnocentrism

b. Privilege

c. Education on culture

d. Cultural bias

e. All of the above

Solutions

Expert Solution

1. All of the above

Lance's interpretation of Africa was based upon what he perceived and thought without giving any importance to the actual scenario. Hence while completing the assignment, Lance must let go of ethnocentric beliefs, learn the importance of interviewing the individuals to get an idea about the true scenario and also educate himself on intercultural communication.

2. Serefina felt that Ella, Lance's friend, was a missionary and she was not studying in a sophisticated college like theirs. Her recommendation could not be taken seriously.

This is what was felt by Serefina who thought that watching that video won't be of any help since she considered the source of that video, i.e. Ella not to be sophisticated and considered her to be not adding any value to their assignment.

3. All of the above

Fallon was highly influenced by the treatment of children in Africa and how their culture promoted child labour which made her disgusted. She was educated about their culture, learnt about ethnocentricism, cultural bias and privilege provided to their own culture which made her feel and act in that particular manner.


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