In: Accounting
Date: June 19, 2017 Subject: Collection Telephone Pursuit Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.
Performance Measures |
2013 |
2014 |
2015 |
2016 |
Materials in collection |
43,937 |
46,464 |
46,000 |
55,000 |
Borrowers registered |
35,544 |
38,089 |
41,093 |
43,247 |
Hours open per week |
56 |
56 |
56 |
50 |
Book budget per capita |
$1.05 |
$1.10 |
$1.15 |
$1.40 |
Library materials circulated |
187,481 |
188,203 |
188,050 |
167,365 |
Patron visits |
111,550 |
110,939 |
121,167 |
103,491 |
Annual customer satisfaction survey- # of respondents |
1,500 |
1,348 |
1,256 |
1,243 |
Please refer to the above table and answer the following questions: