In: Operations Management
Describe Grievance Mediation and Public Sector Grievance Issues.
Grievance Mediation is an important way to resolve a grievance problem and it makes use of formal process. It is a faster and less expensive method which allows works for producing win win outcome. It helps to improve long term relationships between the parties and it has a nice success rate which is high.
It allows the parties to present their stories in a setting which is informal and helps for portion and effective understanding of the problem and solve it effectively. It helps to encourage face to face communication and enhance long term relationships.
It helps to reduce adversarial atmosphere which can be linked with arbitration process. The involvement of management and union helps for maintaining effective union management relations.
A claim by the employee who is affected by the misapplication or misinterpretation of a policy or an agreement that is collectively bargained is called grievance. It is internal dispute resolution which helps the employee to address their grievances