Question

In: Operations Management

Analyze the following product claims and decide which would be legal and explain your reasoning. If...

Analyze the following product claims and decide which would be legal and explain your reasoning. If you feel the claim is not supportable, explain how would to change it?

  • Nobody makes a beer colder than Coors Light.
  • Taking adult education classes at Bridgestone University, one night a week can change your life.
  • The new Hyundai Genesis offers the luxury and performance of a BMW 5 series for about half the sticker price.
  • You can't survive in this climate without a Trane air conditioning system.
  • The most dependable, reliable and energy efficient coffee maker ever made is the Keurig Vue model.

Solutions

Expert Solution

1) Nobody makes a beer colder than Coors Light - This is not considered as legal as other firms can disprove the claim; Hence to make the claim, the firm needs to prove it.

2) Taking adult education classes at Bridgestone University, one night a week can change your life - This is considered as legal as it says can change rather than claiming as it will change; and it doesn't focus on specifics rather it just gives a lifestyle perspective.

3) The new Hyundai Genesis offers the luxury and performance of a BMW 5 series for about half the sticker price - This is not considered as legal as again, this is comparing to other brands without actually proving. Hence, it is possible to disprove their claims by a customer or a competitor.

4) You can't survive in this climate without a Trane air conditioning system - This is considered as legal as it doesn't compare with any other products not it has specific claims; this can be considered as puffery.

5) The most dependable, reliable and energy efficient coffee maker ever made is the Keurig Vue model - This is considered as not legal unless proved as it is comparing with any other coffee maker.


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