Question

In: Operations Management

what do you see as advantages and disadvantages of do_it yourself process flows such as self...

what do you see as advantages and disadvantages of do_it yourself process flows such as self checkout at grocery storespo

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Expert Solution

Do it yourself is a process designing, creating, modifying and repairing any particular product or objective when it is accomplished by an individual not any professional body. The advantages and disadvaantages of Do it yourself are-

Advantages-

1- Efficiency and speed of checkout- Perhaps the most important advantage is that the extra speed with that customers will checkout and get their purchases. Instead of handling long lines that get secured by customers waiting to pay, individuals will quickly build purchases by ringing up things themselves.this may be particularly useful throughout peak sales times once stores expertise rushes with an oversized inflow of consumers this may scale back the length of checkout lines and wait times, that ought to keep customers happy whereas minimizing the strain on workers.

2- Less space is taken by self checkout- The multiple kiosks is placed into a comparatively little space, stores will beware of client transactions with bottom area. In some cases, up to 6 kiosks will take up an equivalent quantity of area as one ancient checkout space with a cashier.Whereas this might not be necessary to large retail chains with massive floor area, it is useful for smaller stores wherever area is at a premium.

3 -Paying the salaries of multiple cashiers will quickly add up- Throughout slow times once few ,no customers square measure searching for, cashiers square measuren’t finishing any tasks and are primarily being obtained nothing.Utilizing a self-checkout system will significantly crop on cashiers as a result of one worker will monitor many kiosks at just the once.This implies lower overhead prices whereas still providing customers with the service they have.

Dissadvantages-

1- Difficulty for customers- The self-checkouts with ease, it will be problematic for others. generally bar codes and coupons don’t scan properly, merchandise need age verification, or customers would like assistance; in these sorts of instances, lines will become protected. Even with a comparatively intuitive navigation menu and audio directions, this method will be frustrating to some shoppers. Besides this, many shoppers don’t feel comfy with the method or just don’t wish to try to to the work of checking themselves out.

2- Potential for stealing- Although most systems area unit equipped with some variety of anti-shoplifting technology, There's typically a better chance of stealing occurring. as a result of workers area unit unable to observe client transactions as closely on self-checkouts, it’s easier for purchasers to steal. Some examples would be exchange bar codes of high priced things with lower priced things or simply not scanning AN item or  once caught, it’s attainable for purchasers to plead mental object or blame it on AN instrumentality malfunction.


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