Question

QUESTION 20

1. Objectively comparing your activities and the results with the level of activities and results of another organization is called

4 points   

QUESTION 21

1. The Basic Control process involves three cyclic phases

4 points   

QUESTION 22

1. There are two major kinds of organizational charts

4 points   

QUESTION 23

1. The patterns of which departmentation are developed, entails of a) function, b) product, c) territory, d) customer, e) time, f) process and g)

Answer 1

20. Benchmarking is the process of comparing the activities and results of the organisation's operations with the best organisations in the industry to have a thorough knowledge about the market and about the best practices being performed.

21. The three cyclic phases of Controlling are:

• Establishing standards: In this, the standards or the goals are set by which and in accordance the performance would be measured further.
• Measuring and comparing actual results against standards: This is the step in which the measurement of the actual performance and the standard is being checked and measured to analyse the deviations.
• Taking corrective action: At last, by analysing the deviations, corrective actions are taken to overcome the shortcomings and perform the best.

22. Originally, there exists 3 main types of Organisation's chart which are Hierarchical Organisation Matrix and Flat. Although, the two most common used are the Hierarchical and the Matrix Organisation. Hierarchical is the one in which every entity is the subordinate to another entity which is one. Flat is the organisational structure having no or less middle level managers which have a direct supervision and a high dehree of span of control. Matrix on the other hand is the combination of Flat and Hierarchal structure where levels and no. of people are managed together.  

23. combination of all or matrix: Departmentalisation is the means of dividing the organisations into various department by the virtue of product, process, functions, territory, time, customer and at last the combination of all or the matrix to organise the work.