Question

explain how Emirates Airlines have dealt with COVID-19 to maintain their customer relationships?

Answer 1

Since the COVID-19 outbreak has begun, Emirates has been adapting operations in line with regularaties and travel demand.

Emirates Airlines have dealt with COVID-19 to maintain their customer relationships with following strategies:-

1. On all aircraft departing from its hub in Dubai, Emirates has implemented cleaning and complete disinfection of all cabins.

2. Emirates has placed its greatest focus on surface cleaning.

3. The Airlines uses an approved chemical that is proven to kill viruses and germs.

4. Emirates is providing the facility to customers across its network added flexibility, choice and value.

5. The safety and well-being of customers and employees is a main priority at Emirates.

6. Emirates ensures travellers can continue their journey’s with the assurance that their well being and comfort remains.

7. Emirates group closely monitors the situation and keeps in regular contact with all related authorities to keep travellers and its employees safe and healthy.

8. Emirates is offering three options to its customers affected by flight cancellations and travel restrictions.

a) Keep your ticket.

b) Request a travel voucher.

c) Refunds.