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In: Operations Management

Choose the appropriate quality mangemnt tool for each scenario presented below and defend your selection. 1....

Choose the appropriate quality mangemnt tool for each scenario presented below and defend your selection.

1. Your multi-discplinary performance improvement team is working on solutions to bed turnaround time. You have collected data on the issue and there are seven main problems. REcommend the quality managment tool to use to prioritize the problems by identifying those most responsible for them.

2. Unfortunatly, your healthcare organization has experianced a sentinel event, which is an unexpected death or serious physical injury. You will be part of the team that works on the root cause analysis. What quality management tool is most oftern useed in this process?

3. The chief os staffing is helping the HIM department reduced the number of delinquent charts. He has asked for an illustration that shows the various meducal departments (orthopedics, dermatology, ophthalmology, urology, respiratory) and the percentage of the overall delinquencies for which they are responsible. What quality managment tool will show this information appropriatetly?

4. Your performance improvemnt team has been tracking a ky preocess imporvement for the past year. What quality mangment tool will be of assistance in tracking any variances?

5. A process improvment team is collecting data to detemrine if there is a correlation between medicaiton errors and pharmacy tech overtime. What is the best tool to plot this data?

Solutions

Expert Solution

1. Your multi-disciplinary performance improvement team is working on solutions to bed turnaround time. You have collected data on the issue and there are seven main problems. Recommend the quality management tool to use to prioritize the problems by identifying those most responsible for them.

  • Fish bone diagram can be used in this case to chart the problems of the scenario and identify the most impactful problem. This diagram helps in assessing the scenario by identifying the probable causes and the potential impact of each.

2. Unfortunately, your healthcare organization has experienced a sentinel event, which is an unexpected death or serious physical injury. You will be part of the team that works on the root cause analysis. What quality management tool is most often used in this process?

  • Fish bone diagram can be used in this case to chart the probable causes of the scenario and identify the most important cause. This diagram helps in assessing the scenario by identifying the probable causes and the potential impact of each.

3. The chief of staffing is helping the HIM department reduced the number of delinquent charts. He has asked for an illustration that shows the various medical departments (orthopedics, dermatology, ophthalmology, urology, respiratory) and the percentage of the overall delinquencies for which they are responsible. What quality management tool will show this information appropriately?

  • Histogram can be used in this case to chart the percentage of delinquencies that fall under each medical department. Each department can be represented as a bar and the varying heights of the bars show the percentage of delinquencies in each.

4. Your performance improvement team has been tracking a key process improvement for the past year. What quality management tool will be of assistance in tracking any variances?

  • Control charts can be used in this case to chart the improvement graph over the months. This chart is mainly used to monitor performance of an entity over time.

5. A process improvement team is collecting data to determine if there is a correlation between medication errors and pharmacy tech overtime. What is the best tool to plot this data?

  • Scatter plot can be used in this case to chart the relationship between medical errors and pharmacy tech overtime. This diagram represents the relationship between 2 variables of a scenario. The outliers can also be identified using this diagram.

keosha answered 9 months ago
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