Question

What is the relationship on average for large, Internet-based technology companies? Discuss procedure and implications.

Answer 1

Answer:

Internet Based Technology Companies: These are the companies which are engaged in technologies of internet and their business is selling the internet based services to their customers. Since the speed of internet is the speed of light, these companies can do the business in the global world anywhere, as internet technologies had helped them for easy connection in the world at any location immediately. Internet based technology companies are the companies which can support the whole world with their internet technology based products and services.

Relationship with customers in the world: The internet based technology companies are having the added advantage in developing the great relationship with their customer base, because internet helps them for easy, speedy connect with their customer at zero cost. With the help of internet services like email, messaging, chatting, voice calling, video calling etc, made the relationship management process very easy with the target customers.

Customer Service and Customer Care: The internet based technology companies are finding it very easy to drive high level of customer service and customer care services to their customers, because it is very easy for the companies to have direct interaction with their customer within a second and they can execute the support online from the same location in a second/minute only, at the zero cost. Very low resources can be customer supporting for the whole world from one single location.

These companies can have better relationship with their remote employees, their suppliers, stakeholders, and other associated parties with these companies. These made easy by the latest internet based technologies.

Relationship Procedure: The internet based companies can develop the relationship easily as the procedure is very easy. They can interact easily with their customer with the help of internet services like email, messaging, chatting, voice calling, video calling etc. these will help to develop the routine interaction with their target customers. Thus this internet based technology companies can have periodic interactions and can develop better promotion, marketing and branding for their products and service with the help of their relationship in the market. They can have speedy response, solution and support with their customer, upon the call from their customers/users. The customer/user can register their call at the companies and they can get the easy solution from the companies. Thus this helps in creating a better relationship with their customers.

Relationship Implications: There are some implications due to this technologies. The customer can misuse these services and they can log multiple issues at the internet based technology companies or for very small small issues also, they can register the issues at the internet based technology companies. These will results in high issues at the companies and they will find it difficult to resolve the issues. This practice will make the customers/consumers as spoon feeding consumers and for each and every issue they will contact to the internet based technology companies.