Question

1. You are starting a small bike messenger company. Given your type of services (hand delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

2. One of the capabilities of Internet communication is the ability of the individual to appear essentially anonymous by using made-up user names. Is anonymity the same thing as privacy, and should it be a right? What ethical issues are raised by increased anonymity?

3. Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient. Describe at least three types of business processes that a sandwich shop has. Can any of these processes be made more efficient through the use of information systems.

Answer 1

1. When a bike messenger company is implemeted it is recommended to have the given services:

• Food delivery to homes from local restaurants.
• Homely products delivery from shops or supermarkets.
• Delivering of the postal and courier packages.

The firm should be digital for the easy accessing and interfering of users. The firm should build a mobile application which let the users interact. The services they provide should be listed in the home page after the user registration and logging in. The list of restaurants and their menu will be great so people can simply make the order through the app itself. All these dertails should be stored in a database and a team should watch this carefully and a assign a worker to take the bike and go. The live updates should be given to user through the app. Once the delivery is completed, the woker should mark it as completed and the database managers note it. A digital platform is must to do all these things smoothly and the company will get more customers by doing this.

2. Anonymity and privacy are different, but they are interconnected. Anonymity is the process of hiding the privacy of an individual and showing up with a fake identity.Privacy is the security one would offer to his/her own identity datas. Anonymity rises many ethical issues. One can register in an online platform simply by giving fake details and use the services. Once he/she made any malicious operations or something against the terms of service, the company will face difficulty to find the person as they logined with fake details. Anonymity creates lot of such problem in the digital world. So while a registration form for a highly important application is created, government ID proof details should be asked to reduce the risk.

3. Definitely the information system can improve almost all type of businesses today. The business processes and the possible information system ideas for the aunt's sandwhich shop are given as follows :

• Taking orders through phone calls - This can be made much efficiant when the order is taken through an app. When it is through a mobile app, mutiple users can make orders simultaneously.
• Exhibiting the menu card - The menu card can be made accessable to the users finger tip when it is done over a mobile application, instead of asking and explaining all through a telephonic call while ordering for a home delivery.
• Advertising can be made much easier - The practice of traditional poster pasting can be avoided and stunning graphical posters showing the new products and offers can be advertised through online platforms. Social media pages and own application could be used for it. This will get more reach than a traditional poster or even a television advertisement as everyone uses smartphone and social medias a lot today.