In: Operations Management
Define and describe the concept of" warranty". in your response set forth the difference between an express warranty and limited warranty. and describe the concept the "implied warranty of merchantability".
Warranty - Warranty can be defined as written guarantee that a manufacture issues to a purchaser and promise to repair the product or replace the product if its is necessary but that can be done within a specified period of time which is mentioned in the written agreement.
The basic difference between express warranty and limited warranty is express warranty is the contract in which it claims to repair or replace the protect if there is any damage in the product or any quality issues but in limited warranty only the base level of protection is covered and for better claim express warranty is better. For example in many products in the initial phase express warranty is valid and then limited warranty.
Implied warranty of merchantability - Generally all the consumer goods are covered by an implied warranty of merchantability which actually depicts that is claimed to be working as expected and if that is not the case then there is a breach of contract. Merchantability is defined by the federal law and a product is merchantable only when the product is according to the standards mentioned in the contract, the quality and quantity should be as per the mentioned terms, the packaged label should poses the specifications and the product must me them.