Question

In: Other

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations...

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?

  Chronological order
  Direct order
  Critical order
  Indirect order
  Complex order

Flag this Question

Question 62 pts

In the context of writing email messages, a formal style of writing _____.

  maintains a shorter distance between writer and reader than an informal style
  makes extensive use of personal references and contractions
  uses sentences that are well structured and highly organized
  uses sentences that are short, unstructured, and incomplete
  uses mechanical emphasis devices and short sentences

Flag this Question

Question 72 pts

Which of the following uses parallel structure?

  Our new paralegal must be smart, efficient, and have flexibility.
  The accident shattered her pelvis, dislocated her foot, and her spinal column was broken in three places.
  Big business demands superior forecasting, reporting, and analyzing.
  A good financial planner must be certified, competent, and must possess ethical standards.
  Business writing should be concise, informative, and have no mistakes.

Flag this Question

Question 82 pts

Which of the following must be avoided when structuring an online document or a Web page?

  Using a dark text on a light background
  Incorporating text files with audio files
  Using long sentences instead of short ones
  Incorporating screen visuals with the text
  Adapting design elements according to the audience

Flag this Question

Question 92 pts

When structuring a formal business letter, the general rule for spacing is:

  Double space in paragraphs and triple space between paragraphs
  Double space in paragraphs and double space between paragraphs
  One and half space in paragraphs and double space between paragraphs
  Single space in paragraphs and double space between paragraphs
  Single space in paragraphs and one and half space between paragraphs

Flag this Question

Question 102 pts

Which of the following is a simple sentence?

  If health insurance costs continue to rise, employee copays may increase.
  Having healthy employees decreases the cost of monthly premiums; therefore, we will be implementing a wellness program.
  HMO and PPO insurance plans offer additional cost savings.
  Because we will be reducing employee health insurance benefits, some employees may be unhappy; however, we must make sure that they understand the reason for the change.
  Since we were later than we expected to be.

Flag this Question

Question 112 pts

What do most writers use as the first sentence in a paragraph?

  Supporting sentence
  Transitional sentence
  Topic sentence
  Pivoting sentence
  Compound sentence

Flag this Question

Question 122 pts

Transitional expressions such as next, first, and finally are useful to show

  cause and effect.
  illustration.
  comparison and contrast.
  time association.
  demonstration.

Solutions

Expert Solution

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?

Answer: Indirect order

62) In the context of writing email messages, a formal style of writing _____.

Answer: Uses sentences that are well structured and highly organized.

72) Which of the following uses parallel structure?

Answer: Big business demands superior forecasting, reporting, and analyzing.

82) Which of the following must be avoided when structuring an online document or a Web page?

Answer: Using long sentences instead of short ones

92) When structuring a formal business letter, the general rule for spacing is:

Answer: Single space in paragraphs and double space between paragraphs.

102) Which of the following is a simple sentence?

Answer: HMO and PPO insurance plans offer additional cost savings.

112) What do most writers use as the first sentence in a paragraph?

Answer: Topic sentence

122) Transitional expressions such as next, first, and finally are useful to show

Answer: Time association


Related Solutions

The Kaufman car company sells cars with a warranty that they will work properly. based on...
The Kaufman car company sells cars with a warranty that they will work properly. based on its historic experience, it expects the cost of honoring this warranty to be about 1% of sales. In 2014, it makes $500 million of sales. Assume all the warranties for these cars expire at the end of 2016. The actual costs to fix the cars was $1,700,000 in 2014, $2,000,000 in 2015, and $1,200,000 in 2016. What expense would the company record: A. In...
The probability that a customer will buy a new car and an extended warranty is 0.16. If the probability that a customer..
The probability that a customer will buy a new car and an extended warranty is 0.16. If the probability that a customer will purchase a new car is 0.30, find the probability that the customer will also purchase the extended warranty
Jaylin makes a 25-year loan of 150,000 to Susan. Susan needs to repay this loan by...
Jaylin makes a 25-year loan of 150,000 to Susan. Susan needs to repay this loan by level end of year payments R. Jaylin will replace her capital via a savings account which offers annual effective interest rate 6% and earn an APY of 4%. Find R.
A 60 kg individual needs to work at a MET level of 8 to reach her...
A 60 kg individual needs to work at a MET level of 8 to reach her target heart rate. If the treadmill speed is set at 3.5 mph, what grade is needed? If she exercises for 20 min. at this intensity, how many kcal will she expend?
Jessie wrecked her car on the way to work and needs to purchase a $13,000 car...
Jessie wrecked her car on the way to work and needs to purchase a $13,000 car to replace her damaged car. If Jessie makes annual payments on the loan and can get a loan at 6% for 5 years, what is the total amount of interest she will pay on the loan over the life of the loan? $13,000 $3,086 $15,430 $2,430 Sam plans to work for 20 more years before retiring at the age of 60. After retiring, he...
Part II: Proposal Recommendation: The purpose of an equipment needs proposal is to communicate equipment needs...
Part II: Proposal Recommendation: The purpose of an equipment needs proposal is to communicate equipment needs to your supervisor. Before preparing the proposal, the health information professional researches the available equipment and considers such issues as features, pricing, reputation of the product, and availability of maintenance before selecting the recommended product (completed in Part I of the assignment). The equipment needs proposal is written in memorandum format, usually no more than 1-2 pages in length. (The shorter the better, because...
You work at a company that is currently under a Distributed Denial of Services attack, performed...
You work at a company that is currently under a Distributed Denial of Services attack, performed by a very large botnet. You discover the vulnerability that would allow all of the bots attacking you to become compromised. You can use this vulnerability to clean these botnets or get them to stop listening to commands to attack you. Would you perform these actions? Is one more palatable to you than the other? What code of ethics are you basing this decision...
Susan Blum, in her "A Professor Explores why Zoom Classes Deplete Her Energy," looks at a...
Susan Blum, in her "A Professor Explores why Zoom Classes Deplete Her Energy," looks at a chief disadvantage of an online meeting platform such as Zoom. What is this chief disadvantage? Explain it. Locate a quote that illustrates or exemplifies this disadvantage.
Susan is beginning to plan college savings accounts for her two children. Her son Bobby is...
Susan is beginning to plan college savings accounts for her two children. Her son Bobby is 8 and will begin college in 10 years when he turns 18. Her daughter Mallory is 2 and will begin college in 16 years when she is 18. Susan plans to deposit $10,000 per year starting next year into a joint account that earns 8.0% annually. Her last deposit will occur in the year that Bobby starts school. If Bobby’s schooling costs $25,000 each...
question If Susan Kalanti deposits $35,000 into her saving account at her Bank of America branch...
question If Susan Kalanti deposits $35,000 into her saving account at her Bank of America branch in Houston, TX, and you know that Bank of America can only loan 84% of that amount, then, because of this transaction, the money supply is US economy Question 7 options: increases by $21,8750 increases by $29,400 increases by $2,940,000 decreases by $29,400 Question 8 An economy experiences an economic "expansion" as long as Question 8 options: real GDP is continually increasing and there...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT