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Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?
Chronological order |
Direct order |
Critical order |
Indirect order |
Complex order |
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Question 62 pts
In the context of writing email messages, a formal style of writing _____.
maintains a shorter distance between writer and reader than an informal style |
makes extensive use of personal references and contractions |
uses sentences that are well structured and highly organized |
uses sentences that are short, unstructured, and incomplete |
uses mechanical emphasis devices and short sentences |
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Question 72 pts
Which of the following uses parallel structure?
Our new paralegal must be smart, efficient, and have flexibility. |
The accident shattered her pelvis, dislocated her foot, and her spinal column was broken in three places. |
Big business demands superior forecasting, reporting, and analyzing. |
A good financial planner must be certified, competent, and must possess ethical standards. |
Business writing should be concise, informative, and have no mistakes. |
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Question 82 pts
Which of the following must be avoided when structuring an online document or a Web page?
Using a dark text on a light background |
Incorporating text files with audio files |
Using long sentences instead of short ones |
Incorporating screen visuals with the text |
Adapting design elements according to the audience |
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Question 92 pts
When structuring a formal business letter, the general rule for spacing is:
Double space in paragraphs and triple space between paragraphs |
Double space in paragraphs and double space between paragraphs |
One and half space in paragraphs and double space between paragraphs |
Single space in paragraphs and double space between paragraphs |
Single space in paragraphs and one and half space between paragraphs |
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Question 102 pts
Which of the following is a simple sentence?
If health insurance costs continue to rise, employee copays may increase. |
Having healthy employees decreases the cost of monthly premiums; therefore, we will be implementing a wellness program. |
HMO and PPO insurance plans offer additional cost savings. |
Because we will be reducing employee health insurance benefits, some employees may be unhappy; however, we must make sure that they understand the reason for the change. |
Since we were later than we expected to be. |
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Question 112 pts
What do most writers use as the first sentence in a paragraph?
Supporting sentence |
Transitional sentence |
Topic sentence |
Pivoting sentence |
Compound sentence |
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Question 122 pts
Transitional expressions such as next, first, and finally are useful to show
cause and effect. |
illustration. |
comparison and contrast. |
time association. |
demonstration. |
Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?
Answer: Indirect order
62) In the context of writing email messages, a formal style of writing _____.
Answer: Uses sentences that are well structured and highly organized.
72) Which of the following uses parallel structure?
Answer: Big business demands superior forecasting, reporting, and analyzing.
82) Which of the following must be avoided when structuring an online document or a Web page?
Answer: Using long sentences instead of short ones
92) When structuring a formal business letter, the general rule for spacing is:
Answer: Single space in paragraphs and double space between paragraphs.
102) Which of the following is a simple sentence?
Answer: HMO and PPO insurance plans offer additional cost savings.
112) What do most writers use as the first sentence in a paragraph?
Answer: Topic sentence
122) Transitional expressions such as next, first, and finally are useful to show
Answer: Time association