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The insurance product is unique in that its quality can only be judged when something goes...

  1. The insurance product is unique in that its quality can only be judged when something goes wrong. The way in which a claim is handled will have important marketing repercussions for insurers. That is the reason why, the claims operation must be adequately managed. The procedure for handling claims vary whether it is a personal or commercial claim.             

Review the typical procedures considered when handling claims.         [25 marks]

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The above images show the procedures considered while handling claims:

jeff jeffy answered 1 year ago
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