In: Operations Management
Critically examine problem structuring methods and apply problem analysis methods and theory to specific business issues and comment on their relevance and usability.
Problem-solving methods (PSMs) are groups of techniques used to
model or illustrate the nature or structure of a situation or
situation that some people want to change. PSMs are typically used
by a group of people to work together (rather than individually) to
reach an agreement, or at least to facilitate negotiations about
what needs to change. Some of the most widely accepted PSMs include
soft system approach, strategy selection and development methods,
and analysis of strategic options.
Unlike some problem-solving methods, which assume that all major
issues and limitations and goals representing the problem are
predetermined or consistent, PSM assumes no indisputable
representation of the problem.
Problem-solving methods are a family of methods with different
goals and techniques, and many methods are developed independently
before people begin to notice the similarities of their families.
Some scientists have noted the general and distinctive features
among PSM.
Eden and Akermann identified four characteristics that common
problem-solving approaches are:
The method focuses on creating a "model filled with data specific
to the problem situation". These causal models can be analyzed
(although there are different approaches through different
approaches) and the models aim to facilitate dialogue and
negotiation between participants.
Search methods increase the overall productivity of team processes.
Productivity involves the creation of better agreements that are
likely to be implemented and achieved (as far as possible in a
given situation), ideals such as rationality, communication, and
procedural justice.
These approaches emphasize that facilitating effective team
processes requires attention and open dialogue about power and
politics within and between organizations. Power and politics can
be important, especially when there are significant changes.
Methods provide techniques and skills to facilitate teamwork, and
they assess whether such techniques and skills are necessary for
effective meaningful, systematic modeling and participatory
decision-making. Those who use PSM should pay attention to what the
team facilitator calls process skills (directing people-to-people
interactions through informal methods) and content skills (helping
people to create adequate models of what is given).
Rosenhead has released a new list of common features of the PSM
that have been developed in a way that can be described:
Find a solution that fits the individual dimension rather than
finding one that works best for one dimension.
Combine hard and soft data (quantity and quality) with social
judgment.
Establish a model that is as transparent as possible, which
emphasizes conflict of interpretation rather than concealing the
conflict behind neutral technical language.
Think of people as agents who are actively involved in the
decision-making process, not passive objects to be sampled or
ignored.
Facilitate the process of organizing problems from the bottom up as
much as possible, and not just from the top down from the official
guide.
Trying to keep choices in the face of unavoidable uncertainty is
not based on deciding on forecasts for the future.