Organizations like McDonalds, Disney, and Starbucks select and program employees to be upbeat and friendly. They...

Organizations like McDonalds, Disney, and Starbucks select and program employees to be upbeat and friendly. They will accept no less. Moreover, these organizations export their emotional expectations to everywhere in the world in which they locate. When the hamburgers or lattes come to town, so too does the smile-training. Is asking people to feign specific job-related emotions unethical if it conflicts with their basic personality? Is exporting standardized emotional “rule books” to alien cultures unethical? Please reflect on this question both as an employee and as a manager and share your thoughts for this posting and support your responses with sources.

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Rahul Sunny answered 7 months ago

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