Question

Smart Science School is a new private primary school that is established in Sohar, and its automated system is not yet in place. The school has identified three significant registration process which includes: a) Information where inquiries are answered, and forms are distributed where estimated time could be from 2 minutes to 15 minutes; b) Assessment where the forms are submitted, and the cost will be calculated with an estimated time of 5 minutes; c) Payment where the calculated amount will be paid, and cash receipts will be given and are expected to be 3 minutes. There are 3,500 students, and it is expected that at any given time, the expected influx of customers to be 75. The school is open for 8 hours a day. a) Design a floor plan which also illustrates the registration process, why that is the most appropriate design for the school. b) Identify and justify which service discipline that you intended to follow by mentioning the possible problems or challenges that will be avoided. c) Identify and justify the appropriateness of the structure (systems) of the waiting line situation. d) Based on your answer in letter c, explain the process of how the structure of the line situation will work. e) How many employees for each process you need to ensure all customers will be served. justfy

Answer 1

ANS

A. The most convinient floor plan which can ease the registration process should be the one which could devellp a crowd management system. There should be more couters established for each step in the process, like there should be five counter of each of the three steps and also the crowd should be divided into the time slots .Every parent should be informed about their time slot and should be entertained at that time only.

B.The discipline that is been intended to be followed in this problem is the crowd management it will have many positive effects like it will save the time of school management also it will save the time of parents . This would also help on fuctioning of all the process effectively and efficiently.This would also avoid the situation in which there would be a lot of crowd at the single time and which leads to loads of mismanagement.

C. The waiting line situation in the structure is bound to happen and to some extent it is also efficient but when the line becomes too long then it becomes an inefficient structure to overcome this issue the time slots are divided for all the people and people would be reporting at a certain specific counter which is divided on the earlier basis.

D.The structure of line situatio n will work as when the people who are divided into different time slots are divided at and then they report to the school and they they are divided further to go to the specific counter number and if there are many people then they can form the line and wait for their turn .

E. 2 employees will be required at the gate of school to ensure that people are arrived at their time slot and 5 employees for infirmation window , 5 for submission window and 5 for payment window will be required.