Question

Using IT for Decision Making

First, read Week 2 Content on Data and How Information Supports Decision Making, paying particular attention to the Levels of Decision Making. For purposes of this discussion, we will use a retail business as an example. This retail business is comprised of the corporate headquarters, regions (oversees several stores in a geographic area) and individual stores. Each of these aligns to one of the three levels of decision makers in an organization.  

Main Postings: Select one of the levels of decision making and identify one decision that a manager at that level might make. The decision must relate to the retail business and what it does. Then, explain what information a manager at that level might get from the IT systems (such as inventory management or customer information system) to aid in making that decision.

Example:  Managerial Level: The Regional Director makes a decision to shift inventory that is not selling in one store to another store where sales in those items are high. To support this decision, the Regional Director would need information on sales of specific products by store.

Answer 1

Retail Business

Decision making: - Strategic Implementation of the quality based on culture or behavior by targeting customers specific to population and upbringing the standard of marketing

The important aspect of any business is to target the customers by focusing on their trends and by fulfilling of their demands in the market. Like for the business of RETAIL, it is one of the fastest expanding businesses in the global world. Every day millions of items are sold from a retail corner. The question is, are the customers happy with their products? To consider this factor it requires making the focus on the decisions in each and every step of business i.e. about the process of conducting the business with strategic implementation of the processes.

To make a decision it is required undertaking the constraints, certainties, and uncertainties. Several factors are required to be highlighted for the purpose of making the business feasible and stable, the research and analysis are required to be done before finalizing any decision as it may be the root cause of marketing advantages. All channels of marketing are utilized like for social media is the best way to reach the customers, they are required to be talked openly and all suggestions, feedbacks are necessary to be utilized for the growth of the organization in business. From several factors of marketing is required to be analyzed for targeting the best possible methods of business. The managers are required to keep in touch with the IT systems so to retrieve information from the inventory management system for keep tracking the sales, order and other production-related documents that will help the business for getting the feasibility in obtaining best decisions based on the available metrics of the business. The system will replicate the best possible decisions which are mostly taken for the organization.

From the IT domain, the customer’s information system is required to be targeted by different marketing process into the particular groups and in this way several leads will be achieved in the business with maximum earnings. Also, the decision should focus on maintaining the quality of the products from the manufacturer side to reach the final end products, a balanced framework in the organization is desirable which helps the business to keep sustain for the longest time and keep them away from any future weakness and threats.