In: Operations Management
Select a service at your wokplace.Apply the Value Stream Mapping concept discussed to baseline the current service and system. Discuss how to redesign and improve it.
Service at Organization: Machine annual maintenance service at the organization as a part of preventive maintenance of the plant equipments.
Value Stream mapping: It is the lean manufacturing methodology technique which use to document, analyze and improve the business process of the organization by keeping the value added things and removing the non-value added things from the process.
Machine Annual Maintenance Service Baseline: Currently we are using the services of Ms ABC Machine Services for the annual maintenances of our plant machines. This services calls for 2 period check cycle with need basis servicing of the machines upon reporting of any problem within 4 hours of complaint reporting.
Application of Value Stream mapping: We need to apply the Value Stream mapping to this business process of maintenance for the machines at the plant. Methodology will be followed as below
Thus the process can be redesign by removing the identified non-value added activities and keep the value added activities, thus the process is transformed from baseline process to lean process with the application of value stream mapping technique. This is the improved process and lean process.